topic rbc virtual visa debit not registering in Get Support

rbc virtual visa debit not registering

evanwcormack — Wed, 05 Jan 2022 12:29:10 GMT

Hey, do virtual visa debit cards work here? I can't seem to get it to register, can anyone help?

Re: rbc virtual visa debit not registering

Triguy — Sun, 12 May 2019 10:55:50 GMT

Here is an article about making payments.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

Re: rbc virtual visa debit not registering

Triguy — Sun, 12 May 2019 10:57:57 GMT

If you are still having problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: rbc virtual visa debit not registering

Dunkman — Sun, 12 May 2019 14:33:40 GMT

@evanwcormack

Virtual visa debit cards do work with Public Mobile.

The website can be finicky at times. Give it some time in between attempts. Trying a new web browser, clearing cache or going into incognito mode. Chrome incognito seems to work well. With credit card, make sure name and address matches exactly your billing information. If apartment number, leave that section blank.

Re: rbc virtual visa debit not registering

JackQuint — Sun, 12 May 2019 15:25:53 GMT

As @evanwcormack said, it should work fine. It is a VISA Debit card number and I am using VISA debit for payment without issue. Try his suggestions or use a different browser.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 07:00:09 GMT

I tried all this and nothing worked.

Re: rbc virtual visa debit not registering

Kf72 — Mon, 13 May 2019 11:28:54 GMT

It’s been my understanding that MasterCard is the only card excepted. I was with Pc mobile before and that’s the only card they accepted try a pre paid MasterCard

Re: rbc virtual visa debit not registering

stonechucker — Mon, 13 May 2019 11:54:49 GMT

Regular VISAs, Regular MasterCards, VisaDebits, some reloadable prepaid/vanilla Visas a/o Mastercards registered to Canadian a/o US banks a/o addresses will work.

I've recently signed up with KOHO.ca for a virtual prepaid VISA, and an actual Prepaid VISA card. They both work fine.

If your mailing address has a suite or apartment number, try entering it as apt-house mystreet avenue, and have no spaces in the postal code.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:02:56 GMT

they state repeatedly that they accept visa debit and my last payment method was visa debit. i have to use my bank also. prepaid cards are not an option.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:03:58 GMT

tried, didnt work

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:06:38 GMT

how do I get help from moderators?

Re: rbc virtual visa debit not registering

geopublic — Mon, 13 May 2019 16:07:22 GMT

@evanwcormack Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

No spaces for postal code. Do not use unit number.

If that doesn't work notify Public Mobile for help. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:13:38 GMT

I tried that, didnt work. I tried to replace it, didnt work. tried to remove and re add it, didnt work. followed all the instructions, called my bank, read posts here, researched it, tried different browsers, tried incognito, tried all variations of capitalization, i tried changing my city between scarborough and toronto with different capitalizations, tried 2 days ago to message the moderators, tried again yesterday... my payment day is tomorrow and I very very very desperately need this for my work. My only other option is to go to freedom.

Re: rbc virtual visa debit not registering

geopublic — Mon, 13 May 2019 16:17:30 GMT

@evanwcormack wrote:
I tried that, didnt work. I tried to replace it, didnt work. tried to remove and re add it, didnt work. followed all the instructions, called my bank, read posts here, researched it, tried different browsers, tried incognito, tried all variations of capitalization, i tried changing my city between scarborough and toronto with different capitalizations, tried 2 days ago to message the moderators, tried again yesterday... my payment day is tomorrow and I very very very desperately need this for my work. My only other option is to go to freedom.

@evanwcormack You have every right to be frustrated because adding/replacing a card shouldn't be that difficult. Since it sounds like an urgent matter hopefully one of the @CS_Agent can look at it and respond before your upcoming renewal.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:20:46 GMT

I:m really hoping. tried to message them again.

Re: rbc virtual visa debit not registering

Jujules — Mon, 13 May 2019 16:28:49 GMT

Try using a different web browser, sometimes a change of web browser is all that is needed. Clear your cache and perhaps restart your phone or computer before trying again. My auto pay is setup with the exact same RBC virtual Visa debit and I have never had an issue with it.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 16:32:13 GMT

thank you for confirming the rbc virtual visa debit part. I have tried chrome on my phone, chrome incognito on my phone, chrome incognito and regular on my laptop as well as firefox on my laptop. did not work.

Re: rbc virtual visa debit not registering

stonechucker — Mon, 13 May 2019 16:49:46 GMT

Stop trying for at least an hour. You may have tripped the 'too many attempts' trigger.

Re: rbc virtual visa debit not registering

evanwcormack — Mon, 13 May 2019 17:56:29 GMT

haha I tried that too. I waited about 24 hours before trying it on my laptop.

Re: rbc virtual visa debit not registering

Jayhelp — Mon, 13 May 2019 21:10:18 GMT

I have a RBC Virtual Visa Card and haven't been able to pay either. Plan now expired. Same problem as you.