topic Re: Can't get data to work - no texting, no internet in Get Support

Data

Nodata1 — Wed, 05 Jan 2022 12:29:09 GMT

Can't get data to work - no texting, no internet

Nodata1 — Tue, 08 Oct 2019 18:04:20 GMT

Can't get data this month- no texting, no internet Autopay current and 0 Balance owing.

Re: Can't get data to work - no texting, no internet

geopublic — Tue, 08 Oct 2019 18:44:29 GMT

@Nodata1 wrote:
Can't get data this month- no texting, no internet Autopay current and 0 Balance owing.

@Nodata1 When you dial 611 from your phone what happens?

Re: Can't get data to work - no texting, no internet

Nodata1 — Tue, 08 Oct 2019 22:43:35 GMT

When I dial 611 it gives me general options which don’t help with me getting my data to work!

Re: Can't get data to work - no texting, no internet

GR — Tue, 08 Oct 2019 22:45:14 GMT

@Nodata1 did you try restarting your phone and checking again?

Re: Can't get data to work - no texting, no internet

Nodata1 — Tue, 08 Oct 2019 22:47:09 GMT

Yes may times. Still not working. I also too out my SIM card and put it back in. Thought maybe that would reset everything? Didn’t work either!

Re: Can't get data to work - no texting, no internet

GR — Tue, 08 Oct 2019 22:48:39 GMT

@Nodata1 what kind of phone?

Re: Can't get data to work - no texting, no internet

Nodata1 — Tue, 08 Oct 2019 22:53:10 GMT

iPhone 6 Plus. I don’t think my phone is the issue I have gotten data on it for the past 2 years or so with Public Mobile.

Re: Can't get data to work - no texting, no internet

GR — Tue, 08 Oct 2019 22:54:22 GMT

@Nodata1 do you have access to another phone to try your sim card in it? Also did you check your account to make sure you still have data left?

Re: Data

dabr — Tue, 08 Oct 2019 23:17:14 GMT

@Nodata1 Yes what did you want to know about data?

Re: Data

geopublic — Tue, 08 Oct 2019 23:21:41 GMT

@Nodata1 click on the ? Ask your data question and Simon the bot will help you.

Re: Data

Dunkman — Tue, 08 Oct 2019 23:28:40 GMT

@Nodata1

From reviewing your previous thread, data not working on iphone 6 plus. Previously working. Already tried rebooting phone, removing SIM card.

More details may be helpful.

Did your plan just renew?

In your self service account, is the account status active?

Do you see the data counter in your overview page? Is it possilbe that you ran out of data?

Maybe try the lost/stolen phone trick. That seems to reset your phone/plan

To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: Can't get data to work - no texting, no internet

srlawren — Tue, 08 Oct 2019 23:33:40 GMT

@GR wrote:
@Nodata1 did you check your account to make sure you still have data left?

@Nodata1 this is something you should definitely check. Most likely explanation.

Re: Data

dabr — Tue, 08 Oct 2019 23:37:57 GMT

@Dunkman wrote:
@Nodata1
From reviewing your previous thread, data not working on iphone 6 plus. Previously working. Already tried rebooting phone, removing SIM card.

More details may be helpful.
Did your plan just renew?
In your self service account, is the account status active?
Do you see the data counter in your overview page? Is it possilbe that you ran out of data?

Maybe try the lost/stolen phone trick. That seems to reset your phone/plan
To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

@Dunkman Maybe the threads need to be merged then? Perhaps @Luddite can assist in merging OP's threads.

Re: Data

Luddite — Wed, 09 Oct 2019 00:19:39 GMT

@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.

Re: Data

dabr — Wed, 09 Oct 2019 00:22:05 GMT

@Luddite wrote:
@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.

@Luddite Okay, thanks for taking the time to look at it.

Re: Data

srlawren — Wed, 09 Oct 2019 00:22:57 GMT

@Luddite wrote:
@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.

@Luddite you can pick a paritcular reply in a thread (and all replies that link back to it) and move them to another thread.

Re: Data

SD08 — Wed, 09 Oct 2019 01:00:44 GMT

@srlawren wrote:
@Luddite wrote:
@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.
@Luddite you can pick a paritcular reply in a thread (and all replies that link back to it) and move them to another thread.

I've moved all the related posts to this thread now.

Re: Can't get data to work - no texting, no internet

Nodata1 — Wed, 09 Oct 2019 16:43:35 GMT

Yes I have, but doesn't show in Self-Serve in Data and Adds-on area

Re: Can't get data to work - no texting, no internet

GR — Wed, 09 Oct 2019 16:45:46 GMT

@Nodata1 if it doesn't show any data there it means there's none left