topic Re: Cellular data set up in Get Support

Cellular data set up

Troispuces — Wed, 05 Jan 2022 12:29:02 GMT

i am having issue to set the data up as a new customer

i have an iPhone 6

i did:

-settings

- cellular

-cellular data network but I don’t see the long menu where I can enter all the infos. See pic

It says personnal hotspot but I am not.

I know the apn is my old one but my point is that I don’t see the full menu.

🙏 thank you so much for your help

Re: Cellular data set up

sunflowershine — Tue, 08 Oct 2019 22:38:21 GMT

@Troispuces

Here is the link for the APN setting for iPhone:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

Re: Cellular data set up

GR — Tue, 08 Oct 2019 22:40:47 GMT

@Troispuces iphone usually sets themselves! Restart it and then try to open something on safari

Re: Cellular data set up

Dunkman — Tue, 08 Oct 2019 22:41:12 GMT

@Troispuces

Usually with iphones (I have an iphone 6 also), the set up is automatic. No need to adjust APN Settings. Does calling and text work?

Might want to try network reset. Or connect your iPhone to itunes on your computer and follow the instructions.

Re: Cellular data set up

Troispuces — Tue, 08 Oct 2019 22:41:23 GMT

Thank you but I know this link! What I am saying is that I can’t do step 2 as I don’t see that menu

Re: Cellular data set up

Troispuces — Tue, 08 Oct 2019 22:47:19 GMT

So Easy lol. Thank you so much! Can’t believe that it’s not mentioned!!

Re: Cellular data set up

sunflowershine — Tue, 08 Oct 2019 22:50:12 GMT

@Troispuces When you go under Settings-->Network Selection, select Automatic to ON.

If you turn off your wifi and turn on your cellular data, see what happens.

Re: Cellular data set up

dfdy_ — Tue, 07 Jan 2020 01:55:52 GMT

I have this same problem (refer to screenshot at start of thread) but none of these solutions work.

Re: Cellular data set up

jaherne — Tue, 07 Jan 2020 01:59:17 GMT

Try 'Reset Settings' and then restart your phone. I have set up two iphones and it was automatic on both (no need to chagne any settings).

Re: Cellular data set up

jaybeebagunu — Thu, 14 May 2020 03:17:48 GMT

What worked for you? This is happening to me right now. Nothing is working.

Re: Cellular data set up

brettster99 — Thu, 14 May 2020 03:29:04 GMT

@jaybeebagunu

If you have tried everything above then it might be time to contact the mods. But first what phone are u using? @gblackma could help if he’s still awake. Or @darlicious or @Naepalm or @Luddite @ShawnC13 @RossN @Dunkman @Nezgar any suggestions?

Re: Cellular data set up

jaybeebagunu — Thu, 14 May 2020 03:28:33 GMT

@brettster99 Wow thank you so much for replying and tagging some other people who could possibly help! This is my first time using this provider or even using a thread like this at all. I'm using an iPhone 6 that I purchased unlocked, off of Amazon!

Re: Cellular data set up

brettster99 — Thu, 14 May 2020 03:32:11 GMT

@jaybeebagunu

Okay I have an iPhone 7 Plus so it should have the same settings. Is the software on the phone up to date as much as possible? It might be that.

Quick question. Is the only thing not working data? Or texting phoning and data?

Re: Cellular data set up

Naepalm — Thu, 14 May 2020 03:32:55 GMT

@jaybeebagunu wrote:
What worked for you? This is happening to me right now. Nothing is working.

Have you tried the solution?

"Usually with iphones (I have an iphone 6 also), the set up is automatic. No need to adjust APN Settings. Does calling and text work?

Might want to try network reset. Or connect your iPhone to itunes on your computer and follow the instructions. "

Re: Cellular data set up

gpixel — Thu, 14 May 2020 03:34:21 GMT

@jaybeebagunu

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Cellular data set up

brettster99 — Thu, 14 May 2020 03:39:44 GMT

@jaybeebagunu

These are my current settings

if that doesn’t work try pressing the reset settings in this place instead of General

Re: Cellular data set up

jaybeebagunu — Thu, 14 May 2020 03:42:54 GMT

I just double checked. My calling and texting aren't working either! @brettster99

Re: Cellular data set up

jaybeebagunu — Thu, 14 May 2020 03:45:15 GMT

@gpixel Just tried this and it did nothing but just deleted my wifi log ins. 😞

Re: Cellular data set up

gpixel — Thu, 14 May 2020 03:45:22 GMT

@jaybeebagunu can you check your self serve account to see if your account is active?

Re: Cellular data set up

jaybeebagunu — Thu, 14 May 2020 03:45:55 GMT

@brettster99 Mine doesn't have "Network Settings" in between Carrier Services and Cellular Data Network 😞