topic Re: over charged in Get Support

over charged

Linap — Wed, 05 Jan 2022 12:28:55 GMT

I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.

Re: over charged

Triguy — Sat, 11 May 2019 20:35:48 GMT

Contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: over charged

Alex888 — Sat, 11 May 2019 20:36:56 GMT

@Linap Was the extra charges the tax? Tax isn't shown on your account. If it wasn't the tax and you were over charged you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: over charged

geopublic — Sat, 11 May 2019 21:21:49 GMT

@Linap wrote:
I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.

@Linap If you don't mind posting a screenshot for that period we might be able to help you determine what happened. In order to access that period you will need to use the date range option from payment history minus personal info of course.

Re: over charged

hairbag1 — Sat, 11 May 2019 21:22:24 GMT

@Linap wrote:
I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.

The moderators are busy but they'll get to your question eventually. In the meantime...what plan did you subscribe to ? How much did you expect to pay and how much did your Visa pay ?

Re: over charged

Linap — Sat, 11 May 2019 21:37:29 GMT

was set up for $30 monthly, but first of two months I got charged for $120. (I did not over used) STMT was attached in previours message.Thanks.

Re: over charged

Jackhyf63 — Sat, 11 May 2019 21:45:40 GMT

@Linap It’s better take screenshot for payment history no included your personal information,maybe we can help you find the reason or you can sent PM to MOD.

Re: over charged

Linap — Sat, 11 May 2019 23:31:41 GMT

Thanks. I send a screenshot to the address you mentioned. Wait for answer.