topic Re: Cannot log in in Get Support

Cannot log in

Di7l — Wed, 05 Jan 2022 12:28:53 GMT

I just activated a sim and created an account in the process, but now cannot log in, saying no email can be found. I received the activation email though to the email that cannot be found. Any help please?

Re: Cannot log in

GinYVR — Tue, 08 Oct 2019 22:13:46 GMT

@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/

Re: Cannot log in

Di7l — Tue, 08 Oct 2019 22:17:16 GMT

Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve

I have emergency calls only service

@GinYVR wrote:
@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/

Re: Cannot log in

GinYVR — Tue, 08 Oct 2019 22:19:59 GMT

@Di7lSince Public Mobile is the lowest tier of the Telus corporation, one need to do some DIY diagnosis to figure out what's wrong. I would suggest swapping your SIM card to figure out if the SIM card is really not working. IF so, it would be a provisioning issue and you will need to contact the moderators by clicking on the ? on the lower right hand corner. Describe the issue to SIMon, so it can create a support ticket for you.. then wait for the moderators.

Re: Cannot log in

cellphoneuser1 — Tue, 08 Oct 2019 22:40:22 GMT

@Di7l wrote:
Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve

I have emergency calls only service

For self serve, did you try the forgot password option?

For emergency calls only, what's your phone model. Confirm it's not set to only 2g network.

Re: Cannot log in

Dunkman — Tue, 08 Oct 2019 22:50:33 GMT

@Di7l

Did you activate in store or at home?

If in store, you wll need to set up a self service account.

https://selfserve.publicmobile.ca/self-registration/

If at home, you should have created a self service account when you activated your plan with your chosen email and password.

Re: Cannot log in

geopublic — Tue, 08 Oct 2019 23:31:27 GMT

@Di7l Emergency calls only means that your card is not activated. Best to submit a ticket to PM.

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.

Re: Cannot log in

Di7l — Tue, 08 Oct 2019 23:51:44 GMT

Thanks both, I redid the activation, received the same email as before but this time everything appeared to work fine after a phone restart. Thanks