topic Re: Money in Get Support

Money

Shiv — Wed, 05 Jan 2022 12:28:38 GMT

Last month I was charged twice the amount I should have been how do I get that money back???

Re: Money

totalUser — Tue, 08 Oct 2019 18:28:04 GMT

What is your balance?

If you have the money on your balance it will be used next cycle to pay for your plan.

Can you the screenshot of your payment history with personal info blanked out?

If you were charged twice (so that your balance is 0 or about that) for your plan then you should contact moderators

Your payment history will tell you exactly

Re: Money

ShawnC13 — Tue, 08 Oct 2019 18:25:08 GMT

@Shiv wrote:
Last month I was charged twice the amount I should have been how do I get that money back???

Can you post a screenshot of your payment history with personal info removed we might be able to see what is going on? Were you charged twice on the same day, with 30 plans there are some months that you can have 2 payments come out. Did you switch plans at all?

Re: Money

hairbag1 — Tue, 08 Oct 2019 18:25:28 GMT

Can you post a screen shot of your recent payments...then we can help sort this out for you.

Re: Money

Lowufo — Tue, 08 Oct 2019 18:27:08 GMT

Need more info to help

Re: Money

geopublic — Tue, 08 Oct 2019 18:47:21 GMT

@Shiv Are you sure? Please note that plans are 30 days so it's possible to renew a plan twice in one month. Did you check the dates?

Re: Money

totalUser — Tue, 08 Oct 2019 18:49:37 GMT

Also did you buy any add-ons?