topic Re: reset password in Get Support

reset password

DK — Wed, 05 Jan 2022 12:28:18 GMT

Trying to reset password using my email to switch sims due to invalid sim issue and not getting the reset link in my email!

Yes I have checked all my folders including spam. Tried multiple times yesterday to the point of getting locked out. Still no email reset link in my email.

Any help from mods greatly appreciated...

Re: reset password

DK — Tue, 08 Oct 2019 12:21:56 GMT

@Julie_D, @Alan_K

Re: reset password

GinYVR — Tue, 08 Oct 2019 12:24:01 GMT

@DKYou will need to contact the moderators via the ? in the lower right hand corner, describe your situation and SIMon will create a support ticket for you.

Moderators might not respond to threads like this actively.

Re: reset password

will13am — Tue, 08 Oct 2019 12:31:55 GMT

@DK, the password reset function is rather iffy and does not seem to be reliable for everyone. You need to contact the moderator team to do the password reset. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: reset password

DK — Tue, 08 Oct 2019 12:56:45 GMT

Done...

Thx

Re: reset password

DK — Wed, 09 Oct 2019 11:25:21 GMT

I'm glad I'm not in a hurry...

Re: reset password

DK — Thu, 10 Oct 2019 03:00:47 GMT

And still nothing...

Re: reset password

GinYVR — Thu, 10 Oct 2019 03:49:52 GMT

@DKI assume you still haven't gotten a response from the moderators. If so, posting on here doesn't really help because they don't actively monitor the forums. I would recommend resubmit your support ticket via SIMon.

Since SIMon is a prompted script. I would recommend you fill it with more pertinent information before you create a support ticket, that might help getting you to the right workflow.

Re: reset password

DK — Thu, 10 Oct 2019 12:24:00 GMT

Thanks, went thru the motions again!

Cheers

Re: reset password

DK — Tue, 15 Oct 2019 12:21:07 GMT

Hi to everyone and just wanted to update that the issue with the password reset has been resolved since the end of last week.

Mods came thru for me and got me up and running. The password reset is a little different on My Account portal as once it accepts the email that you registered with as correct, it will ask you the answer to your security questions which unfortunately I had both forgotten and didnt realize was how it went about verifying your identity.

Regardless I had forgotten both my password and security answers as I havent had to be in the account for quite some time. Wife was happy so I was.

Thx to mods for getting me back on track...

Thx

Cheers