topic Re: My login has been disabled... in Get Support

My login has been disabled...

Vanterax — Wed, 05 Jan 2022 12:28:04 GMT

I was once part of Public Mobile and got transferred to Koodo once our plan was canceled. Now I'd like to consider moving back to PM, but when I try to log into my account, it says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

How can I re-enable my account?

Thanks

Re: My login has been disabled...

ChuckYeah — Mon, 07 Oct 2019 23:47:00 GMT

After 90 days or when you port your number out, your account is closed. You'll have to use a new email to signup again and purchase a new sim as well.

Re: My login has been disabled...

RossN — Mon, 07 Oct 2019 23:47:47 GMT

@Vanterax @i that's because you no longer have an account you will need to activate a new sim with a new email to have a self serve account

Re: My login has been disabled...

Vanterax — Mon, 07 Oct 2019 23:48:50 GMT

I can't re-use my email address? Can my old account be deleted instead so I can still use my one and only email address?

Re: My login has been disabled...

ChuckYeah — Mon, 07 Oct 2019 23:49:47 GMT

Sorry, I'm afraid not.

Re: My login has been disabled...

RossN — Mon, 07 Oct 2019 23:49:58 GMT

@Vanterax hi no you need a new email

Re: My login has been disabled...

ChuckYeah — Mon, 07 Oct 2019 23:50:35 GMT

By any chance is it a gmail account?

Re: My login has been disabled...

Vanterax — Mon, 07 Oct 2019 23:54:22 GMT

Well, I tried but it also says that my phone number is already linked to another account. My attempt to return is done then...

Re: My login has been disabled...

ChuckYeah — Mon, 07 Oct 2019 23:56:34 GMT

Is it Koodo Prepaid? Koodo prepaid and PM are hosted on the same system, and you need @CS_Agent to do the port for you.

Re: My login has been disabled...

Vanterax — Mon, 07 Oct 2019 23:57:08 GMT

It's Koodo monthly. I have two phones I onced ported out and considering bringing back, but I'm caught in a loop...

Accounts are disabled so I have to use new email addresses.

Can't create new accounts with the phone numbers because they're linked to the old accounts.

Re: My login has been disabled...

ChuckYeah — Mon, 07 Oct 2019 23:59:48 GMT

You could send a ticket, there must be a way for you to sign up again with a new account and port your Koodo number as long as it has been longer than 30 days. You can only port a number once every 30 days I understand.

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Re: My login has been disabled...

Vanterax — Tue, 08 Oct 2019 00:10:15 GMT

Well, this is kinda funny. Submitting a ticket requires me to login, but I can't. The account is disabled.

Thanks for the help. I'll move on. My number was ported out in early 2018, by the way.

Re: My login has been disabled...

ChuckYeah — Tue, 08 Oct 2019 00:27:06 GMT

Ok, but alternatively you can send a private message to @CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Re: My login has been disabled...

totalUser — Tue, 08 Oct 2019 00:30:07 GMT

Hi @Vanterax

I moved from koodo, and i had to temporarily use another email and temporary pm phone number, then i ported my number over (took 2 minutes) than changed temporary email to my usual one. I've read about it here in community, apparently the system is shared between koodo and pm and things go wrong or don't work out. The whole process was way under 30 minutes, as it happened that i did it when there was no glitches issues or system maintenance

Re: My login has been disabled...

geopublic — Tue, 08 Oct 2019 00:47:21 GMT

@Vanterax Check to see if you email provider supports aliases. If yes just create an alias as a workaround.

Re: My login has been disabled...

cellphoneuser1 — Tue, 08 Oct 2019 01:24:09 GMT

@Vanterax wrote:
I can't re-use my email address? Can my old account be deleted instead so I can still use my one and only email address?

Accounts never delete. The keep the history of it foreverh. They can probably reset so can use the e-mail address again but it's easier just to use another address.