topic Re: Data Not Working in Get Support

Data Not Working

KingInTheNorth — Wed, 05 Jan 2022 12:27:58 GMT

Hi,

My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help!

Thanks

Re: Data Not Working

iliketotalk — Mon, 07 Oct 2019 23:24:13 GMT

@KingInTheNorth hi have you used up your data? check in self serve in plans and add ons if none is showing then it is all used up

Re: Data Not Working

GR — Mon, 07 Oct 2019 23:24:25 GMT

@KingInTheNorth you also checked that you have data left on your plan?

Re: Data Not Working

ChuckYeah — Mon, 07 Oct 2019 23:24:43 GMT

Log into:

https://selfserve.publicmobile.ca/Overview/

See if you have a data line, if not you may have used all your data.

Re: Data Not Working

KingInTheNorth — Mon, 07 Oct 2019 23:25:20 GMT

Yep, just renewed it for the month. Have 1gb plus some one time add ons as well

Re: Data Not Working

iliketotalk — Mon, 07 Oct 2019 23:28:28 GMT

@KingInTheNorth hi you can contact moderators via SIMon, click here to submit a ticket: https://publicmobile.ca.ada.support/chat/ they can help resolve your issue

Re: Data Not Working

ChuckYeah — Mon, 07 Oct 2019 23:32:04 GMT

Yeah it sounds like something happened or more appropriately didn't happen upon renewal.

Re: Data Not Working

KingInTheNorth — Mon, 07 Oct 2019 23:34:11 GMT

Ha! The old remove sim wait 1 min trick worked! Thanks SIMon lol