topic Re: Changing phone number question in Get Support

Re: Changing phone number question

RyRy — Wed, 05 Jan 2022 12:27:55 GMT

Hi:

I want to move my old number from PC Mobile over to Public Mobile. I went to the Wow Boutique and they gave me a new number. When I go to the Self Serve and try to enter switching an existing number over it won't let me and asks me to contact the Public Mobile Community.

My iphone shows the new number and someone from PC Mobile says they can't help me

Thanks

Ryan

Re: Changing phone number question

iliketotalk — Mon, 07 Oct 2019 22:56:58 GMT

@RyRy hi your PC mobile number must be still active to port over if your account is closed you will need to reactivate it if you want that number

Re: Changing phone number question

geopublic — Mon, 07 Oct 2019 23:01:47 GMT

@RyRy You need to contact the PM moderator team because there is an issue with your port request. Submit a ticket and provide all the necessary info like PC account number, name on account and PC phone number.

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.