topic Re: Wrong email address on phone set up in Get Support

Wrong email address on phone set up

medyz50 — Wed, 05 Jan 2022 12:27:48 GMT

I referred a friend to PM and on registration at Walmart a digit was missed on the email address. How can that be corrected? Thanks.

Re: Wrong email address on phone set up

LovesToPM — Mon, 07 Oct 2019 22:04:15 GMT

@medyz50

Im not sure if your e-mail matters for in-store activation.

Your friend can go here to create their self-serve account with the correct email.

As long as your friend used your referral code, you will receive the $1 referral credit every 30 days.

If there is a problem, your friend can contact Moderators by submitting a ticket.

Go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.

Re: Wrong email address on phone set up

medyz50 — Mon, 07 Oct 2019 22:04:55 GMT

Thanks. I tried using the link but it asked for the code given through a text which my friend will not get due to the wrong email address. Hope there is another way.

Re: Wrong email address on phone set up

totalUser — Mon, 07 Oct 2019 22:07:38 GMT

Try logging in with the wrong one, then if you make it in, change the email address

Re: Wrong email address on phone set up

totalUser — Mon, 07 Oct 2019 22:08:50 GMT

@medyz50 wrote:
Thanks. I tried using the link but it asked for the code given through a text which my friend will not get due to the wrong email address. Hope there is another Is the

You should contact moderators then

Re: Wrong email address on phone set up

LovesToPM — Mon, 07 Oct 2019 22:12:22 GMT

@medyz50 wrote:
Thanks. I tried using the link but it asked for the code given through a text which my friend will not get due to the wrong email address. Hope there is another way.

If your friend does not receive the text on their phone,

go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.

Re: Wrong email address on phone set up

totalUser — Mon, 07 Oct 2019 22:11:37 GMT

Another thing is if your friend knows which number was changed, maybe try to open that email if id is not already taken

Re: Wrong email address on phone set up

darlicious — Mon, 07 Oct 2019 22:32:40 GMT

@totalUser wrote:
Another thing is if your friend knows which number was changed, maybe try to open that email if id is not already taken

@medyz50 The problem here is the mistake email must be valid because otherwise it would come up as an invalid email address. Alternatively the pm email would come back undeliverable. You must submit a ticket to have the moderators fix this to be able to set up the self serve. If you were not given a print out of your set up its a bit of a guessing game but by a matter of elimination the error can be found. Seeing as the error was repeated when the email address was confirmed. Try changing each digit to the incorrect/correct one (there can't be that many?)And try to send an email to each one with a standard email briefly explaining your predicament. If you get a response that they received an email from pm then you at least can confirm the email address and get the code. You will still need the moderators to correct the mistake and send a new code. Then you can set up the self serve account correctly. Unless you have something pressing your account does not need to be set up immeadiately. I left mine for 2 weeks til I set it up.

Re: Wrong email address on phone set up

geopublic — Mon, 07 Oct 2019 22:49:44 GMT

@medyz50 Your friend should still be able to receive the text because that has nothing to do with the email.

Did your friend register for his selfserve account? Click here to register your selfserve account.