topic Re: my data is not working :( in Get Support

my data is not working :(

WONJARHEE — Wed, 05 Jan 2022 12:27:45 GMT

Hi team

currently I was activating public mobile which is unlimited t&t with 500mb+500mb data.

I already checked APN but still not working.

T&T are working well. I dont know what happend.

Please check my data status

thanks

Re: my data is not working :(

Lowufo — Mon, 07 Oct 2019 20:13:02 GMT

Try re starting your device and re try. If you just signed up it may take a little bit for everything to start working. If not sign into your self serve account and see how much data you show that you have left.

Re: my data is not working :(

GR — Mon, 07 Oct 2019 20:11:25 GMT

@WONJARHEE can you check your account to see if it list your data used? If it doesn't list it then it's all used up

Re: my data is not working :(

WONJARHEE — Mon, 07 Oct 2019 20:12:52 GMT

my data limit is 1024mb and i used 0.26mb on my online account

Re: my data is not working :(

Lowufo — Mon, 07 Oct 2019 20:14:59 GMT

I would power down the device remove sim card. Reinstall sim and power back up if it is stll not working click on ? on bottom right and have a moderator look into the issue.

Re: my data is not working :(

WONJARHEE — Mon, 07 Oct 2019 20:17:03 GMT

My Data & Add-Ons

If a feature is not listed below, it may have been fully consumed and no longer available for use.
Data & Add-Ons Amount Used
500MB + 500MB at 3G Speed
5.321 / 1024 MB

Re: my data is not working :(

LovesToPM — Mon, 07 Oct 2019 20:18:30 GMT

@WONJARHEE

Which phone are you using?

You may need to configure the APN settings as follows
https://apn-canada.gishan.net/en/apn/public-mobile

Restart phone after changes.

Enable data on your phone.

Re: my data is not working :(

ChuckYeah — Mon, 07 Oct 2019 20:19:13 GMT

What type of phone are you using?
What version of the OS?
Did you notice any updates recently?

Re: my data is not working :(

WONJARHEE — Mon, 07 Oct 2019 20:20:36 GMT

my phone is LG G4 and I tried to setting up the APN several times 😞

I wonder why talk and text working well but data is not working 😞

Re: my data is not working :(

GR — Mon, 07 Oct 2019 20:23:23 GMT

@WONJARHEE with the lg usually you have to reset your network settings and if that doesn't work reset the phone back to factory and then the data works! Also apn is separate of text and calls thats why everything else works but the data and probably the picture messages won't work either

Re: my data is not working :(

ChuckYeah — Mon, 07 Oct 2019 20:24:19 GMT

LG phones are notorious for data issues. First, try a nework reset and reboot.

Re: my data is not working :(

wetcoaster — Mon, 07 Oct 2019 20:26:17 GMT

@WONJARHEE wrote:
my phone is LG G4 and I tried to setting up the APN several times 😞
I wonder why talk and text working well but data is not working 😞

LG phones are notorious for needing a minimum of a network reset. If that doesn't work (don't forget to restart the phone after), back up your data and do a a factory reset.

Edit: ninja'd again!

Re: my data is not working :(

geopublic — Mon, 07 Oct 2019 21:21:07 GMT

@WONJARHEE First try:

Reset Network Settings - LG G4
From a Home screen, navigate: Apps > Settings > Backup & reset.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

If data is still not working then you need to do the following:

Edit: Make sure you have a backup of your phone before doing a reset.

From Settings: Select “Apps” > “Settings” > “Backup & reset” > “Factory data reset” > “Reset phone” > “Delete all” > “OK“.

Re: my data is not working :(

Flashx2000 — Thu, 17 Oct 2019 19:57:54 GMT

You may want to restart your device

Remove your sim, wait 1 minute, put your sim back in afterwards

or if that doesn't work, check your remaining balance or data usage on publicmobile.ca to make sure you haven't gone over.

Also try airplane mode

Re: my data is not working :(

LovesToPM — Thu, 17 Oct 2019 20:30:44 GMT

@Flashx2000 wrote:
You may want to restart your device
Remove your sim, wait 1 minute, put your sim back in afterwards
or if that doesn't work, check your remaining balance or data usage on publicmobile.ca to make sure you haven't gone over.
Also try airplane mode

@Flashx2000 It's not looking well for your first posts.

You are posting suggestions on threads that were closed 10 days ago.
Also the generic comments you are adding can be misleading for future customers.

Please take the time to familiarize yourself with Public Mobile.
You will find PM does things a bit differently.

Data & Add-Ons	Amount Used
500MB + 500MB at 3G Speed	5.321 / 1024 MB