topic Outside of Ontario network issue in Get Support

Outside of Ontario network issue

Rehat — Wed, 05 Jan 2022 12:27:34 GMT

When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Re: Outside of Ontario network issue

smp99 — Mon, 07 Oct 2019 18:53:49 GMT

No. All of the current plans work the same all across Canada. There are no provincial restrictions or changes with respect to calling, or data, or data speeds.

Re: Outside of Ontario network issue

GR — Mon, 07 Oct 2019 18:58:14 GMT

@Rehat data is Canada wide, text is international and talk should be Canada wide unless you have an older plan that is provincial only in which case you could still make a call in whichever province you are

Re: Outside of Ontario network issue

dabr — Mon, 07 Oct 2019 18:58:30 GMT

@Rehat wrote:
Hi
When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Should be the same service throughout Canada and no other charges as PM is prepaid and you will only be able to use the services you have paid for in advance and available in your plan and any add-ons.

If you have an older provincial calling only plan, then you may need to add $5/500 mins Canada wide mins. to your account which will roll over every month until used up.

Re: Outside of Ontario network issue

stonechucker — Mon, 07 Oct 2019 19:09:26 GMT

@Rehat wrote:
Hi
When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Your service, all of it will work wherever you connect to a Bell or Telus signal. *IF* you have Province wide call, calls to in visiting numbers will be free, calls to other provinces willl be taken out of LD addons if you have them, or just not complete. If you have Canada or more calling, you're already covered.

No roaming fees across Canada.

Re: Outside of Ontario network issue

geopublic — Mon, 07 Oct 2019 21:02:34 GMT

@Rehat wrote:
Hi
When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package?

@Rehat You can use LTE accross Canada

Are there any other additional sms,call charges? Thank you

No additional SMS or call charges. Public is strictly a prepaid service so if it's not part of you plan it won't work.

Re: Outside of Ontario network issue

Rehat — Mon, 07 Oct 2019 23:50:21 GMT

Thank you for the response and feedback.