topic Re: Invalid SIM card in Get Support

Invalid SIM card

Rowabelle — Wed, 05 Jan 2022 12:27:32 GMT

I am trying to set up my account online and I keep getting an invalid SIM card message. Do I need to go back to the store to fix this? I have already tried several times, logged out, refreshed, etc.

Re: Invalid SIM card

GR — Mon, 07 Oct 2019 16:56:13 GMT

@Rowabelle you can wait a bit and try to use chrome browser with incognito mode on, if that doesn't work the Sim card might be no good. Did you get Sim invalid the very first time you tried activating it?

Re: Invalid SIM card

will13am — Mon, 07 Oct 2019 17:04:43 GMT

@Rowabelle, check your payment card. If a payment has been posted, there is a chance that the activation has progressed far enough to render the SIM card invalid for subsequent activation attempts. Also the SIM card can be session locked for about an hour when there is failure.

Re: Invalid SIM card

Rowabelle — Mon, 07 Oct 2019 17:07:48 GMT

I tried that as well, it didn't work. Yes I got that message right away.

Re: Invalid SIM card

will13am — Mon, 07 Oct 2019 17:09:56 GMT

@Rowabelle wrote:
I tried that as well, it didn't work. Yes I got that message right away.

Did the SIM card look like the package was ever opened before? The only way a SIM card could be invalid is that is has been used previously.

Re: Invalid SIM card

Rowabelle — Mon, 07 Oct 2019 17:21:58 GMT

Thanks, I called the store, and they said that it is likely because my phone is locked. I am trying to get it unlocked now.

Re: Invalid SIM card

Rowabelle — Mon, 07 Oct 2019 17:22:55 GMT

Thanks, I called the store, and they said that it is likely because my phone is locked. I am trying to get it unlocked now.

Re: Invalid SIM card

GinYVR — Mon, 07 Oct 2019 17:26:01 GMT

@RowabelleSwap your SIM card into another working phone. If the SIM card doesn't work you know where the problem lies.

Re: Invalid SIM card

upton87 — Mon, 07 Oct 2019 18:29:30 GMT

Sometimes the multi SIMs can be a bit tricky ... try being it into the store where you bough the SIM and having them do it, these guys usually know what they are doing

Re: Invalid SIM card

geopublic — Mon, 07 Oct 2019 21:58:27 GMT

@Rowabelle wrote:
Thanks, I called the store, and they said that it is likely because my phone is locked. I am trying to get it unlocked now.

@Rowabelle That doesn't make sense. If you are trying to activate your PM sim card online and you are getting an Invalid SIM card error as soon as you enter your SIM card number on your first attempt then it means that the SIM card that you were sold has been previously activated. It has nothing to do with your phone being locked.

Re: Invalid SIM card

computergeek541 — Mon, 07 Oct 2019 22:14:41 GMT

@upton87 wrote:
Sometimes the multi SIMs can be a bit tricky ... try being it into the store where you bough the SIM and having them do it, these guys usually know what they are doing

Tricky in what way? The sizing lf the sim card can't make activation server say invalid.

Re: Invalid SIM card

computergeek541 — Mon, 07 Oct 2019 22:16:12 GMT

@geopublic wrote:
@Rowabelle wrote:
Thanks, I called the store, and they said that it is likely because my phone is locked. I am trying to get it unlocked now.
@Rowabelle That doesn't make sense. If you are trying to activate your PM sim card online and you are getting an Invalid SIM card error as soon as you enter your SIM card number on your first attempt then it means that the SIM card that you were sold has been previously activated. It has nothing to do with your phone being locked.

You're right. The Public Mobile activation site doesn't know if a phone is locked.

Re: Invalid SIM card

stonechucker — Mon, 07 Oct 2019 22:27:31 GMT

@Rowabelle , there a chance you've been block from activating for 50 minutes. Please wait about an hour before trying again.

Re: Invalid SIM card

darlicious — Mon, 07 Oct 2019 22:46:53 GMT

@Rowabelle When you first took the plastic credit card( sized )containing the SIM did it slide out easily from the cardboard card/envelope or did you have to tug at it? New unused SIM cards are snugly attached to the protective cardboard cover. Alternatively do you see any damage on the SIM card itself? Was it completely attached the triple SIM to its plastic card? These could call be signs of SIM card that had been returned or previously activated. It would be best to return it and ask for an exchange.

@stonechucker Did pm not just fix the lock out session? Or did I misunderstand that fix?

Re: Invalid SIM card

stonechucker — Tue, 08 Oct 2019 01:06:00 GMT

@darlicious wrote:
@Rowabelle When you first took the plastic credit card( sized )containing the SIM did it slide out easily from the cardboard card/envelope or did you have to tug at it? New unused SIM cards are snugly attached to the protective cardboard cover. Alternatively do you see any damage on the SIM card itself? Was it completely attached the triple SIM to its plastic card? These could call be signs of SIM card that had been returned or previously activated. It would be best to return it and ask for an exchange.

@stonechucker Did pm not just fix the lock out session? Or did I misunderstand that fix?

That's what the announcement says, but I've never seen a fix actually work immediately here, and it's possible this user has done this either before it was fixed, or something else may have happened.

Re: Invalid SIM card

computergeek541 — Tue, 08 Oct 2019 02:12:35 GMT

@darlicious wrote:
@stonechucker Did pm not just fix the lock out session? Or did I misunderstand that fix?

That isn't how I read today's annoucement. There were issues with the activation site that caused the connection to timeout. The 50 minute session lock is a consequence of that. That doesn't mean that there can't be other reasons for the customer to need to wait 50 minutes to try an activation again.

Re: Invalid SIM card

darlicious — Tue, 08 Oct 2019 04:42:06 GMT

@computergeek541 wrote:
@darlicious wrote:
@stonechucker Did pm not just fix the lock out session? Or did I misunderstand that fix?
That isn't how I read today's annoucement. There were issues with the activation site that caused the connection to timeout. The 50 minute session lock is a consequence of that. That doesn't mean that there can't be other reasons for the customer to need to wait 50 minutes to try an activation again.

Ok thx. I will continue to give advice to wait it out.

Re: Invalid SIM card

JsGP — Tue, 08 Oct 2019 18:33:03 GMT

Hello Rowabelle.

I hope you have your problem solved. I had the same issue. It took a while to figure out that the phone was locked to an American provider. I got it from a friend and it's an old iPhone. If it's locked to a Canadian provider - just phone them and ask them to unlock it. It is free and they can do it right away. If however it is locked to a non-Canadian provider, I sent an unlock request by email. It too was free but it can take them up to 48 hours to respond to your request.

Cheers!

Re: Invalid SIM card

Rowabelle — Tue, 08 Oct 2019 21:17:02 GMT

It still isn't working, and frankly, I am getting upset and concerned about trying a new company. When I called yesterday and was told the phone needed to be unlocked, I was also hung up on.

Re: Invalid SIM card

GinYVR — Tue, 08 Oct 2019 21:21:42 GMT

@RowabelleIf your phone needed to be unlocked then unless you go back to where you get your originally provider (Bell or Rogers), your phone still need to be unlocked. Only the provider which provided the phone to you in the first place can unlock the phone to you, Public Mobile can't unlock phones from other providers.