topic Re: International SMS and SMS in Get Support

International SMS and SMS

alicherise — Wed, 05 Jan 2022 12:27:18 GMT

I have had zero issues then suddenly last night I cannot send international texts. I receive a Telus error 38 code. Sending SMS to my sister or daughter who live in the same city as I do and it will take 5-7 mins to send one then the next SMS sends immediately. This morning still the same situation. I have removed my SIM, restarted my phone and checked my network input. Everything seems ok. I have had the same phone number with Public Mobile for over a year and same SIM. Changed my phone one week ago. I don't know what to do at this point. My international texts are being sent to the USA.

Re: International SMS and SMS

hairbag1 — Mon, 07 Oct 2019 15:46:06 GMT

Re: International SMS and SMS

alicherise — Mon, 07 Oct 2019 15:47:34 GMT

As I stated before I have restarted my phone and removed my SIM. I have restarted my phone three times since last night. It does not help. I wish it was that simple. I am receiving a Telus error 38 message after I try to send a text message to the USA and it does not send the text message.

@hairbag1 wrote:
Try restarting phone, firstly. Let us know if this helps.

Re: International SMS and SMS

alicherise — Mon, 07 Oct 2019 16:13:49 GMT

I did a force stop on my message app. Uninstalled the messages app and reinstalled it and it is working now. I'll leave this here in case anyone else comes across these kind of issues. I also went into app permissions and checked those out to make sure everything was on. (Thru settings then apps)

SMS is now working as is international SMS

Re: International SMS and SMS

Korth — Wed, 09 Oct 2019 05:47:24 GMT

Re: International SMS and SMS

aneeshbansal — Sat, 19 Oct 2019 01:50:38 GMT

I had the same issue, even calls were failing.

took the sim out and restarted the phone, everything came back and started working.

1st time it happened in 2 months, lets hope for the best