topic Re: Calls not coming through in Get Support

Calls not coming through

VanMan — Wed, 05 Jan 2022 12:26:52 GMT

Friends family and work have tried to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

Re: Calls not coming through

totalUser — Mon, 07 Oct 2019 01:50:23 GMT

Your best bet is to reach out to moderators.

What is the status of your account when you log in to self-serve?

What plan are you on, do you still have minutes left?

Are the callers directed to voicemail or do they hear an error message?

Do you work/live/spend time in signal dead zones with say metal roof. Did you change your phone recently how is your signal?

Re: Calls not coming through

Dunkman — Mon, 07 Oct 2019 01:47:35 GMT

@VanMan

Techs don't communicate on this public forum.

You will need to contact moderator.

Click on the right lower quesiton mark on this web page. Start the ticketing process to get moderator/tech help.

Edit:

Or you could private message moderator team:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(it will take a bit longer than ticketing process)

Re: Calls not coming through

geopublic — Mon, 07 Oct 2019 02:47:39 GMT

@VanMan

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.

Re: Calls not coming through

cavemantoronto — Mon, 07 Oct 2019 05:07:13 GMT

@VanMan wrote:
Friends family and work have tried to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

If you want only Public Mobile replies, this is wrong place. Moderators rarely reply here and techs never. You need to submit a ticket.

Re: Calls not coming through

kerago — Mon, 07 Oct 2019 05:13:07 GMT

Have you checked bith phones? Did it happen with other callers?

Any way, I would try to contact moderators.

They probably can help you better.

Re: Calls not coming through

chukdefatey — Thu, 17 Oct 2019 00:08:23 GMT

@kerago wrote:
Have you checked bith phones? Did it happen with other callers?
Any way, I would try to contact moderators.
They probably can help you better.

OP wanted no Help from community members, so why bother?