topic Re: Resume data service in Get Support

Resume data service

rh66 — Wed, 05 Jan 2022 12:26:47 GMT

plan renewed, still no data. Tried restarting 5 times, tried everything.

got the automated message 2 hours after plan renewed?

any suggestions?

Re: Resume data service

Pizzaeh — Wed, 08 May 2019 16:26:05 GMT

@rh66 wrote:
plan renewed, still no data. Tried restarting 5 times, tried everything.

got the automated message 2 hours after plan renewed?

any suggestions?

Try the lost/stolen trick:

Once you log into your account...

Click the 'Plans and Add-ons' tab.

Click 'Lost/Stolen Phone' tab.

Click 'Suspend Service' button.

Log out of your account and wait several minutes.

Log back into your account and report that your phone has been found.

Re: Resume data service

ZfromVanC — Wed, 08 May 2019 16:29:14 GMT

One last trick you can try is reporting your phone lost/stolen through your account. This will reprovision your plan and may kick start the system into turning your service back on.

1. Login to your self-serve account.
2. Report your phone lost/stolen using 'Plan and Add-Ons' --> 'Lost/Stolen Phone'
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to enable all features of your plan again.

If that does not work you should contact a Moderator:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Heads up, depending on how busy they are, sometimes it can take up to 48 hours to hear back from them. To speed up the process, give them your name, phone number, account number, etc. when you send in your message.

Re: Resume data service

rh66 — Wed, 08 May 2019 16:28:40 GMT

seriously... who has time for this experiment. obviously this is a known issue?

Re: Resume data service

Anonymous — Wed, 08 May 2019 16:32:29 GMT

@rh66 wrote:
plan renewed, still no data. Tried restarting 5 times, tried everything.

got the automated message 2 hours after plan renewed?

any suggestions?

What automated message 2 hours after?

You could wait however long for the moderators to figure it out or you could *try* ideas suggested by fellow customers. Ideas that have been known to work for many problems. Take your pick.

Re: Resume data service

rh66 — Wed, 08 May 2019 16:36:27 GMT

trying now... love being a beta tester paying for service.

Re: Resume data service

Anonymous — Wed, 08 May 2019 16:39:27 GMT

@rh66 wrote:
trying now... love being a beta tester paying for service.

It's a clunky, buggy, rattly old system here...but it works just fine for the vast majority of customers...until it doesn't. Here you are. 🙂

The "trick" may not even work. We'll see.

I wonder if your phone has a data quantity blocker itself. Or if you look at the overview page does it show your data.

Re: Resume data service

rh66 — Wed, 08 May 2019 16:42:03 GMT

no the data screen is blank as it was when ran out of data

Re: Resume data service

geopublic — Wed, 08 May 2019 16:42:41 GMT

@rh66 wrote:
seriously... who has time for this experiment. obviously this is a known issue?

@rh66 Make sure that your APN setting is PM and not Telus. For some uknown reason it likes to switch back to Telus on some phone models.

Re: Resume data service

duffer900 — Wed, 08 May 2019 16:42:54 GMT

@rh66 wrote:
plan renewed, still no data. Tried restarting 5 times, tried everything.

got the automated message 2 hours after plan renewed?

any suggestions?

If this was mentioned, ignore this.

You mentioned you were renewing. Was this just your standard renewal? Or did you renew after being gone for a while?

Did you happend to change devices?

If so, maybe the APN settings need a massage...

android https://apn-canada.gishan.net/en/apn/public-mobile/android

iPhone https://apn-canada.gishan.net/en/apn/public-mobile/ios

If not, nothng to see here, and best of luck!

Re: Resume data service

Anonymous — Wed, 08 May 2019 16:45:06 GMT

@rh66 wrote:
no the data screen is blank as it was when ran out of data

Hmm

Could you maybe post a screen snip of your overview page. Blank out personal info of course.

Re: Resume data service

rh66 — Wed, 08 May 2019 16:46:04 GMT

This is just a regular monthly plan that is supposed to reset... this screen is still blank so i dont think its a phone issue.

Data & Add-On Usage

Usage for Phone Number 403-xxx-xxxx

Your Data & Add-On limit will show the total min./MB available on your account at the time of your last Add-On purchase.

U.S. Roaming Add-Ons expire after 10 days. Any unused data expires at the end of the U.S. Roaming Add-On. Add-Ons that are not U.S. Roaming related do not have expiry dates. Any remaining data or minutes in your Add-On will continue to roll over until they are used up. In-plan data expires at the end of your renewal cycle. It does not roll over to your next 30 or 90-day cycle.

Re: Resume data service

rh66 — Wed, 08 May 2019 16:55:41 GMT

this is what is looks like when your data runs out for the month

and what it also looks like when you renew your plan and the data doesnt renew

Re: Resume data service

Anonymous — Wed, 08 May 2019 16:59:05 GMT

@rh66 wrote:
this is what is looks like when your data runs out for the month

and what it also looks like when you renew your plan and the data doesnt renew

Ok. I'd more interested in your overview page though.

Re: Resume data service

codyb — Wed, 08 May 2019 17:23:03 GMT

having same issue on 8 gig plan renewel from last night.

Re: Resume data service

hairbag1 — Wed, 08 May 2019 17:29:03 GMT

@codyb wrote:
having same issue on 8 gig plan renewel from last night.

You can send a message to the moderators and they'll give you instruction on a fix for this problem....Click this to message them

Please allow up to 48 hours for them to respond....usually a lot less.

Keep an eye on Annoiuncements for latest information.

Good luck.

Re: Resume data service

Anonymous — Wed, 08 May 2019 17:30:51 GMT

@hairbag1 wrote:
@codyb wrote:
having same issue on 8 gig plan renewel from last night.
You can send a message to the moderators and they'll give you instruction on a fix for this problem....Click this to message them
Please allow up to 48 hours for them to respond....usually a lot less.
Keep an eye on Annoiuncements for latest information.
Good luck.

@hairbag1 Are you suggesting this is a continuation of the same problem? Is it a roving problem of no texts or no calls and now maybe even no data?

Re: Resume data service

rh66 — Wed, 08 May 2019 17:33:55 GMT

for me its just data problem

Re: Resume data service

hairbag1 — Wed, 08 May 2019 17:34:42 GMT

Not suggesting anything other than probing the moderator for a fix to an issue that's affecting more than 1 customer recently....namely loss of data after renewal.

Re: Resume data service

Anonymous — Wed, 08 May 2019 17:37:03 GMT

@hairbag1 wrote:
Not suggesting anything other than probing the moderator for a fix to an issue that's affecting more than 1 customer recently....namely loss of data after renewal.

Ok. I didn't know if it was. So yes for both of these folks (so far)...moderator.