topic Re: Autopay not working in Get Support

Autopay not working

hewidog — Wed, 05 Jan 2022 12:26:39 GMT

My plan keeps expiring with available funds in acct. I try to pay manually and the plan renews but doesn't reduce acct balance. What's up?

Re: Autopay not working

Someone_here — Wed, 08 May 2019 15:45:56 GMT

This is weird... you should probably message the mods directly to get help!

Re: Autopay not working

geopublic — Wed, 08 May 2019 15:48:48 GMT

@hewidog wrote:
My plan keeps expiring with available funds in acct. I try to pay manually and the plan renews but doesn't reduce acct balance. What's up?

@hewidog Do you have AutoPay setup? Can you post a screenshot of your payment history for the past 90 days. Minus any private info of course.

Re: Autopay not working

rh66 — Wed, 08 May 2019 16:25:07 GMT

same here.

Re: Autopay not working

CS_Agent — Thu, 09 May 2019 21:17:22 GMT

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

Re: Autopay not working

Anonymous — Thu, 09 May 2019 21:21:52 GMT

@CS_Agent wrote:
I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Sincerely,
Public Mobile Team.

I really hope the @CS_Agent has been giving updates and progress reports to those still affected by the $15 plan, data renewals, no texting etc. Issues that have been going on for quite a while.

But here you are inviting customers to contact you for new problems.