topic Re: Entering my old number in Get Support

Entering my old number

jkd7405 — Wed, 05 Jan 2022 12:26:35 GMT

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

Re: Entering my old number

westottawa — Sun, 06 Oct 2019 19:29:32 GMT

Should be 613xxxyyyy , not 613-xxx-yyyy , no dash no space please.

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:30:09 GMT

@jkd7405 did you activate in store or online home? I'm assuming your trying to set up your self serve account

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 19:31:33 GMT

yes, i ordered my sim cards offline and just had them come and trying to set my account up.

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:33:26 GMT

@jkd7405 are you on the activation page? Sounds like your on the self serve account create page. Don't forget a refferal code, today's the last day for the 20$ credit if you activate on a 25 $ plan or more

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 19:34:33 GMT

yes im on the activation page and i dont have a promo code.

Re: Entering my old number

popping — Sun, 06 Oct 2019 19:34:38 GMT

@jkd7405 wrote:
Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

Were you trying to port a Koodo prepaid number to PM?

If yes, you need to get a PM number during activation.

After activation, create a moderator support ticket using the ? button at the right hand bottom corner of this page to ask moderator to port your Koodo prepaid number. Moderator wait time is upto 2 days.

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:37:18 GMT

@jkd7405 i would set it up with a new phone number and then port yours after its all working! Just pick a new phone number while activating. Check your inbox if you need a refferal code!

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 19:38:36 GMT

No its a bell number and the account is still active

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:39:46 GMT

@jkd7405 activate with a new phone number for now and after we'll help you port the bell number

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 19:41:45 GMT

ok thanks

Re: Entering my old number

totalUser — Sun, 06 Oct 2019 19:42:28 GMT

Best to take temporarily number and port after activation. It's really fast and easy

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:43:02 GMT

@jkd7405 @The refferal code goes on the first page and check the box beside i

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 19:43:25 GMT

is there a promo code i can use?

Re: Entering my old number

totalUser — Sun, 06 Oct 2019 19:44:34 GMT

@jkd7405 wrote:
is there a promo code i can use?

Oh I never saw promotion code for public. That may be feature for stores

Re: Entering my old number

GR — Sun, 06 Oct 2019 19:45:23 GMT

@jkd7405 no promotion code just a refferal code!

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 20:00:44 GMT

ok so the activation is now complete how can i change my number to my old number?

Re: Entering my old number

dabr — Sun, 06 Oct 2019 20:06:44 GMT

@jkd7405 wrote:
ok so the activation is now complete how can i change my number to my old number?

Log into your account, right hand side of overview page gives option to 'change number'. Click it and there your will see two options, one is to 'transfer number' or 'change number'. Select transfer number and follow prompts.

Re: Entering my old number

GR — Sun, 06 Oct 2019 20:06:56 GMT

@jkd7405 check to make sure everything works with the new Sim card! Then log in and click on change number, then on port your old number and only put the account number and the name on the Bell account. It should take from 15 minutes to a few hours to be done.

Re: Entering my old number

jkd7405 — Sun, 06 Oct 2019 20:21:13 GMT

do i just click on change my number it dont seem to be working?