topic Re: Auto pay?? in Get Support

Auto pay??

mnicole_87 — Wed, 05 Jan 2022 12:26:22 GMT

When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

Re: Auto pay??

hycm53 — Wed, 08 May 2019 00:22:19 GMT

@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

No, PM will charge $50 on the $50 plan but will give you $2 credit.

Re: Auto pay??

geopublic — Wed, 08 May 2019 01:17:45 GMT

@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

@mnicole_87 First bill will be $50.Second renewal will be $46. Third renewal and onwards the charge will be $48.

Re: Auto pay??

Anonymous — Wed, 08 May 2019 00:34:12 GMT

@hycm53 wrote:
@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

No, PM will charge $50 on the $50 plan but will give you $2 credit.

Well...no. If autopay is set up (and no other credits or rewards) then the credit card is supposed to get a charge of $48 + taxes.

I've seen a few posts about people not actually getting their autopay reward. Even any rewards for that matter.

If this is the case for @mnicole_87 then they will need to contact the @Moderator_Team (< Click this) to sort it out.

Re: Auto pay??

popping — Wed, 08 May 2019 00:36:19 GMT

@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

$48 + tax if you do not have any available fund in your account.

Re: Auto pay??

geopublic — Wed, 08 May 2019 00:46:19 GMT

@Anonymous wrote:
@hycm53 wrote:
@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

No, PM will charge $50 on the $50 plan but will give you $2 credit.
Well...no. If autopay is set up (and no other credits or rewards) then the credit card is supposed to get a charge of $48 + taxes.
I've seen a few posts about people not actually getting their autopay reward. Even any rewards for that matter.
If this is the case for @mnicole_87 then they will need to contact the @Moderator_Team (< Click this) to sort it out.

From my PH first AP charge was the whole amount. I'm assuming @mnicole_87 was asking about the first AP charge. The AP reward gets credited in the account funds after the first payment is processed.

Re: Auto pay??

Anonymous — Wed, 08 May 2019 00:50:26 GMT

@geopublic wrote:
@Anonymous wrote:
@hycm53 wrote:
@mnicole_87 wrote:
When paying auto pay is it not supposed to only charge you $48 if your on the $50 plan??

No, PM will charge $50 on the $50 plan but will give you $2 credit.
Well...no. If autopay is set up (and no other credits or rewards) then the credit card is supposed to get a charge of $48 + taxes.
I've seen a few posts about people not actually getting their autopay reward. Even any rewards for that matter.
If this is the case for @mnicole_87 then they will need to contact the @Moderator_Team (< Click this) to sort it out.
From my PH first AP charge was the whole amount. I'm assuming @mnicole_87 was asking about the first AP charge. The AP reward gets credited in the account funds after the first payment is processed.

Yes I suppose by the community sign-up date of the OP that one could have otherwise assumed that maybe they're a new customer. So I can certainly stand corrected.

I had assumed something like the next renewal or two. And many older legacy customers have barely existed in the community in this time to the point of even just recently creating a community account. But yes...this one was today.