topic Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS in Get Support

Issue after Changing Phone Number: Cannot be Called or Receive SMS

BeJiTo1984 — Wed, 05 Jan 2022 12:26:10 GMT

Hello everyone,

Glad to be on board with Public Mobile (PM)!

I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account).

Now, since I'm happy with the service, I have just decided I would change this number and transfer my former number from Chatr, which I just did.

Issue is:

-I cannot receive any call on that number (it goes straight to voice mail every time, my Chatr voice mail btw);

-I cannot receive any SMS.

Note that I can give calls though, and data is still working fine.

Any hint on where the issue could come from ?

Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞

BeJiTo1984

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

GR — Sun, 06 Oct 2019 00:47:57 GMT

@BeJiTo1984 that is normal for porting, when the port is complete everything will work! You'll get a text saying welcome to public mobile your port is complete. Usually it takes a few hours to complete, how long ago Did you port?

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

dabr — Sun, 06 Oct 2019 00:50:38 GMT

@BeJiTo1984 wrote:
Hello everyone,

Glad to be on board with Public Mobile (PM)!
I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account).

Now, since I'm happy with the service, I have just decided I would change this number and transfer my former number from Chatr, which I just did.

Issue is:
-I cannot receive any call on that number (it goes straight to voice mail every time, my Chatr voice mail btw);
-I cannot receive any SMS.

Note that I can give calls though, and data is still working fine.

Any hint on where the issue could come from ?

Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞

BeJiTo1984

Have you tried rebooting your phone? The porting may not be complete and may take another hour or two to finish.

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

BeJiTo1984 — Sun, 06 Oct 2019 00:52:39 GMT

Wow that was fast! Thanks for the swift reply GR, much appreciated!

This was done less than 30 min ago.

...And you know what ? I have just received a sms saying that the port has been successfully done !!!

Woohoo !

All good now, sms and calls are working like a charm 🙂

Thanks once again for the quick support @GR and Public Mobile, you rock 😉

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

GR — Sun, 06 Oct 2019 00:54:41 GMT

@BeJiTo1984 thats great, welcome to public mobile! Start enjoying the savings.

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

BeJiTo1984 — Sun, 06 Oct 2019 00:55:01 GMT

All good now, I guess our answers crossed each other!

(And yep, I did try to reboot my phone at the time, but it did not work. Guess i just needed to leave it a bit more time to be completed :))

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

dabr — Sun, 06 Oct 2019 00:59:00 GMT

@BeJiTo1984 Good to hear it all got sorted quickly for you and welcome to PM:)

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

darlicious — Sun, 06 Oct 2019 20:55:08 GMT

Welcome to public mobile @BeJiTo1984 . Sounds like your happy to be here and already getting the hang of the community. Looking forward to hearing what you have to say. I see a community reward in your future.....

Re: Issue after Changing Phone Number: Cannot be Called or Receive SMS

computergeek541 — Sun, 06 Oct 2019 16:01:36 GMT

@BeJiTo1984 wrote:

Any urgent help would be appreciated as I cannot be called on either my Chatr number (now my default PM number) or my previous PM number 😞

For future information, you could have still received calls if you had re-inserted your Chatr sim card into your phone.