topic Re: SIM Card Inserted Locked in Get Support

SIM Card Inserted Locked

alicehung93 — Wed, 05 Jan 2022 12:25:54 GMT

I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?

Re: SIM Card Inserted Locked

GR — Sat, 05 Oct 2019 19:32:05 GMT

@alicehung93 you have to call your previous provider and have them unlocked the phone! Who were you with before?

Re: SIM Card Inserted Locked

RossN — Sat, 05 Oct 2019 19:35:22 GMT

@alicehung93 hi yes that does mean your phone is locked to your previous carrier as suggested by @GR

Re: SIM Card Inserted Locked

GR — Sat, 05 Oct 2019 19:37:38 GMT

@alicehung93 also because it's a Samsung you can go on samsung.ca and start a chat conversation and ask them for the unlock code!

Re: SIM Card Inserted Locked

alicehung93 — Sat, 05 Oct 2019 19:51:56 GMT

I've called them and they gave me numbers to unlock but it's still locked

Re: SIM Card Inserted Locked

GR — Sat, 05 Oct 2019 19:54:42 GMT

@alicehung93 make sure you input it exactly as given. If it doesn't work call them back. If you input it wrong too many times then you need a master code from Samsung

Re: SIM Card Inserted Locked

alicehung93 — Sat, 05 Oct 2019 23:03:30 GMT

my phone is unlocked

Re: SIM Card Inserted Locked

GR — Sat, 05 Oct 2019 23:08:11 GMT

@alicehung93 that's great, welcome to public mobile!

Re: SIM Card Inserted Locked

SariaAdams — Sat, 25 Apr 2020 18:10:25 GMT

I had the same problem, and Samsung told me that I had to get a new sim card and get a hold of my sim card provider. I'm in this chat for the same problem at this moment. I just bought a galaxy s8 and just purchased a new sim card on the main public Mobile site that I'm waiting for... But I'm afraid I'm gonna put the new sim card in and it's gonna lock again...

Re: SIM Card Inserted Locked

SariaAdams — Sat, 25 Apr 2020 18:11:57 GMT

I was talking to Samsung though and they told me they couldn't do anything and I needed to get a hold of public mobile.... The bot couldn't help me.

Re: SIM Card Inserted Locked

JoyLuck — Sat, 25 Apr 2020 18:15:33 GMT

@SariaAdams wrote:
I was talking to Samsung though and they told me they couldn't do anything and I needed to get a hold of public mobile.... The bot couldn't help me.

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Re: SIM Card Inserted Locked

computergeek541 — Sun, 26 Apr 2020 02:35:14 GMT

@SariaAdams wrote:
I was talking to Samsung though and they told me they couldn't do anything and I needed to get a hold of public mobile.... The bot couldn't help me.

Are you trying to use this Samsung device at Public Mobile or at another carrier? If you're not trying to use this phone at a another carrier or this phone isn't locked to Telus or Koodo, the iniformation that Samsung provided you is incorrect. Carrier-wise, only the carrier that the phone is locked to can help.

If your Samsung device is one that was originally meant for the Canadian market, Samsung Canada should be providing you with the unlock code. I would just try Samsung again and hope for better luck the second time.