topic Re: Is self-serve down... or is it just me? in Get Support

Is self-serve down... or is it just me?

bcsteeve — Wed, 05 Jan 2022 12:25:48 GMT

I haven't been on in a long time. I click the self-serve link and I just see a blank page. I see in announcements that maintenance is expected but that isn't supposed to start until the 7th and it is just the 5th.

Re: Is self-serve down... or is it just me?

hairbag1 — Sat, 05 Oct 2019 18:48:32 GMT

It's been S L O W all morning out west. Usually speeds up in mid afternoon...but yea..its slow.

Re: Is self-serve down... or is it just me?

bcsteeve — Sat, 05 Oct 2019 18:51:17 GMT

Well, it isn't "slow". The browser has finished loading. It's just blank. Even the source code is blank.

Re: Is self-serve down... or is it just me?

Dunkman — Sat, 05 Oct 2019 18:52:25 GMT

@bcsteeve

It works okay with my account. Slow like usual.

Try clearing cache, different web browser or incongito mode. Chrome incognito seems to work well with this site.

Re: Is self-serve down... or is it just me?

Triguy — Sat, 05 Oct 2019 18:54:02 GMT

Try clearing your cache and cookies then reboot.

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 18:56:34 GMT

I'm trying to get in too I need to add a USA data package as we are leaving on a trip and I've tried on my computer, on my phone, it won't load, it's just blank!

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 18:58:31 GMT

tried that didn't work for me, did it work for you?

Re: Is self-serve down... or is it just me?

Abdul11 — Sat, 05 Oct 2019 18:59:03 GMT

Just checked it on my end and it is working. I would echo clearing cache and cookies.

Hope that helps

Re: Is self-serve down... or is it just me?

bcsteeve — Sat, 05 Oct 2019 19:00:41 GMT

That sounded like a good idea, so I cleared the cache and tried incognito mode. Also tried on my phone vs. laptop. All same result... blank page. It loads very quick! lol... just blank.

Re: Is self-serve down... or is it just me?

Triguy — Sat, 05 Oct 2019 19:08:16 GMT

You can also make payments or purchase add-ons by call *611. You need to a regustered credit card, purchase a voucher, or use virtual debit like rechage.com.

https://www.publicmobile.ca/en/bc/get-help/articles/pay-for-your-services-through-611

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 19:08:19 GMT

I've tried it on 3 different devices and with 3 different browsers, the other pages on public mobile come up , all except my account sign in page, which is the one I need! 😞

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 19:09:13 GMT

I need to do more than just pay, I need to add a USA add on! 😞 ugh

Re: Is self-serve down... or is it just me?

GR — Sat, 05 Oct 2019 19:13:34 GMT

@jumpstart I'm not sure but I believe you can purchase an add on using 611 from your phone as long as you have a credit card on your account and you remember the account pin number

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 19:17:01 GMT

wow, okay so I just called 611 to try and buy the USA data package, it told me to add money to my account first, which I did, and then when I tried to buy the package, it said we are having techncial difficulties, please go to the online community for help..uughhhhh

Re: Is self-serve down... or is it just me?

GR — Sat, 05 Oct 2019 19:18:12 GMT

@jumpstart oh, so you put the money on the account, maybe wait a bit a try again to buy the add on?

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 19:21:21 GMT

yeah I added the money but it wont let me add the add on, will try in a bit I guess I need it on asap I'm leaving for the usa soon! 😞

Re: Is self-serve down... or is it just me?

GR — Sat, 05 Oct 2019 19:24:16 GMT

@jumpstart good luck, if 611 doesn't work hopefully by tonight the traffic on the website will slow down and self serve will work like it should!

Re: Is self-serve down... or is it just me?

jumpstart — Sat, 05 Oct 2019 19:24:31 GMT

tried ONE more time on 611 and this time it worked...yay!!! 🙂

Re: Is self-serve down... or is it just me?

tangpho — Sat, 05 Oct 2019 19:36:22 GMT

Self-service is just loading a blank page as well. Multiple devices.

Re: Is self-serve down... or is it just me?

GinYVR — Sat, 05 Oct 2019 19:40:18 GMT

@tangphoYup it is dead right now.