topic Re: Dropped calls in Get Support

Dropped calls

holly2202 — Wed, 05 Jan 2022 12:25:40 GMT

Still constantly experiencing dropped calls. Even today - Monday, May 06th.

Any update when problem will be fixed?

Re: Dropped calls

srlawren — Mon, 06 May 2019 18:01:01 GMT

@holly2202 here's the official announcement: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolution-In-Progress-Dropped-calls-issue/m-p/363962

Re: Dropped calls

m20 — Sat, 07 Sep 2019 00:10:14 GMT

I am also experiencing random dropped calls.

Re: Dropped calls

pfurlong70 — Sun, 22 Nov 2020 02:11:02 GMT

I have been having issues with dropping calls the last few days. Anyone else? Saturday November 21, 2020

Re: Dropped calls

gpixel — Sun, 22 Nov 2020 03:03:48 GMT

@pfurlong70

what's the make and model of the device?

toggle airplane mode on/off
reset your network settings and restart the phone
I wonder if 5g is interfering with the HSPA+ signals?

Re: Dropped calls

pfurlong70 — Sun, 22 Nov 2020 03:15:03 GMT

Samsung note 9

Re: Dropped calls

JK8 — Sun, 22 Nov 2020 03:21:56 GMT

@pfurlong70 wrote:
I have been having issues with dropping calls the last few days. Anyone else? Saturday November 21, 2020

My services are working fine.

Are the dropped calls from more than one person? Are the dropped calls in the same location you are in?

Re: Dropped calls

pfurlong70 — Sun, 22 Nov 2020 03:41:01 GMT

2 different people. My wife who is on Koodo network and a friend of mine on Bell network.

Re: Dropped calls

gpixel — Sun, 22 Nov 2020 03:48:15 GMT

@pfurlong70

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: Dropped calls

pfurlong70 — Sun, 22 Nov 2020 03:51:48 GMT

I did it, I'll see if it makes a difference, thanks.

Re: Dropped calls

JK8 — Sun, 22 Nov 2020 03:57:22 GMT

@pfurlong70 wrote:
I did it, I'll see if it makes a difference, thanks.

See if @gpixel suggestions work. If not, try putting your sim card in your wife’s phone and have your Bell friend call you. If there are no problems most likely something with your phone.

Re: Dropped calls

Nezgar — Sun, 22 Nov 2020 06:32:54 GMT

You can use this test call service - there's Toronto and Victoria numbers:

https://thetestcall.blogspot.com/2012/08/the-test-numbers.html

Re: Dropped calls

Bart104 — Sat, 28 Nov 2020 18:06:40 GMT

One ring, and straight to my mailbox, just on some calls.

Weird.