topic Re: I need a PUK number to unlock my SIM in Get Support

I need a PUK number to unlock my SIM

Roxy1 — Wed, 05 Jan 2022 12:25:39 GMT

Re: I need a PUK number to unlock my SIM

Lemony_Snicket — Sat, 05 Oct 2019 16:04:15 GMT

Click on the question mark on the lower right corner and go through the steps to initiate a ticket. Mention you need a puk code.

Re: I need a PUK number to unlock my SIM

Dunkman — Sat, 05 Oct 2019 16:11:28 GMT

@Roxy1

What is the exact message that your phone is showing?

Sometimes that makes a difference on who can help you. Some more details about your situation may be helpful.

Re: I need a PUK number to unlock my SIM

Triguy — Sat, 05 Oct 2019 16:21:50 GMT

What brand and model of phone do you have ?

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.

Re: I need a PUK number to unlock my SIM

CS_Agent — Sat, 05 Oct 2019 17:29:58 GMT

Hey @Roxy1,

Happy to help! If you`d like to get help from the moderator team, then please enable your private messages, otherwise we won`t be able to contact you.

Have a great weekend,

Oana 🙂

Re: I need a PUK number to unlock my SIM

Roxy1 — Sat, 05 Oct 2019 17:54:50 GMT

where and how do I enable my private messages

Re: I need a PUK number to unlock my SIM

Lowufo — Sat, 05 Oct 2019 18:04:45 GMT

To turn on e-mail notifications for private messages, from the community home page, go to My Settings -> Preferences -> Private Messenger.
There will be a checkbox next to "Receive email notifications for new private messages" which you can toggle on or off. Remember to click "save" after changing the setting.

Re: I need a PUK number to unlock my SIM

Dunkman — Sat, 05 Oct 2019 18:05:15 GMT

@Roxy1

Press on your avatar on the right upper corner and pick up My settings option. Then Preferences

Re: I need a PUK number to unlock my SIM

CS_Agent — Sat, 05 Oct 2019 18:06:33 GMT

Hey @Roxy1,

Please go to your Profile Settings on the community>Preferences>Private messages> Turn on private messages (tick the box).

If you have any other questions, please let me know, I`ll be glad to help.

Have a great day,

Oana 🙂

Re: I need a PUK number to unlock my SIM

computergeek541 — Sat, 05 Oct 2019 19:15:47 GMT

@CS_Agent wrote:
Hey @Roxy1,

Happy to help! If you`d like to get help from the moderator team, then please enable your private messages, otherwise we won`t be able to contact you.

Have a great weekend,
Oana 🙂

I'm almost certain that the moderators can manually change that. Is that no longer the case?

Re: I need a PUK number to unlock my SIM

CS_Agent — Sat, 05 Oct 2019 19:21:53 GMT

Hey @computergeek541,

No, it`s not the case yet 🙂 Thanks for the intervention!

Have a great weekend,

Oana 🙂

Re: I need a PUK number to unlock my SIM

computergeek541 — Sat, 05 Oct 2019 19:22:10 GMT

@Roxy1 If you phone is asking fo the SIM Network Unlock PUK, that means that your phone is locked to a different carrier. Moderators would not be able to help you if that it is the message that your phone is displaying.

If your phone is asking for the secuirty code of your sim card, that tyype of PUK is only prompted for if the PIN is entered mulitple times incorrectly. Moderators can help you with this.

Re: I need a PUK number to unlock my SIM

Roxy1 — Sat, 05 Oct 2019 19:24:08 GMT

I have the PUK number. Where do I enter it?

Re: I need a PUK number to unlock my SIM

TvMann2018 — Sat, 05 Oct 2019 19:38:58 GMT

Re: I need a PUK number to unlock my SIM

GR — Sat, 05 Oct 2019 19:27:16 GMT

@CS_Agent he's back!

Re: I need a PUK number to unlock my SIM

Dunkman — Sat, 05 Oct 2019 19:27:34 GMT

@Roxy1

Your phone should be asking for it. Maybe reboot your phone again? Or re-insert SIM card.

Re: I need a PUK number to unlock my SIM

Akash1 — Thu, 10 Oct 2019 14:50:13 GMT

Plz get me my account no.

Re: I need a PUK number to unlock my SIM

hairbag1 — Thu, 10 Oct 2019 14:57:41 GMT

If you can log into My Account...you'll find the acct number there. If not, you'll have to contact a moderator. Click on the ? in lower right side of screen to start process of contacting them.

PS...if you still have your "Welcome to Public Mobile" email...it should be there.

Re: I need a PUK number to unlock my SIM

Luddite — Wed, 16 Oct 2019 01:16:41 GMT

@Lowufo wrote:
To turn on e-mail notifications for private messages, from the community home page, go to My Settings -> Preferences -> Private Messenger.
There will be a checkbox next to "Receive email notifications for new private messages" which you can toggle on or off. Remember to click "save" after changing the setting.

FYI: I discovered, to my chagrin, that for this functionality, the item "Don't send me any community emails" under Personal >> Email must be blank.