topic Re: I forgot my security question in Get Support

I forgot my security question

NickiD — Tue, 04 Jan 2022 17:54:28 GMT

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Re: I forgot my security question

saukalra — Tue, 24 May 2016 13:28:15 GMT

I had the same issue a couple of days ago. You can send a message using the "Get Help" button on the top right of this page and someone from PM will reset your password and get back to you soon, likely within the next 24 hours.

Re: I forgot my security question

Shazia_K — Tue, 24 May 2016 13:31:18 GMT

Hello @NickiD,

I'm sorry to see your unable to access your self-serve account,

Can you please send me your Public Mobile phone number via private message? I will be glad to assist you.

Thanks @saukalra 🙂

Shazia

Re: I forgot my security question

nicholasliampot — Fri, 21 Apr 2017 23:33:00 GMT

i cant seen to get by the security question to reset the password. please help. the answer must not have been inputted correctly

Re: I forgot my security question

Mohsen-123 — Wed, 16 Aug 2017 15:37:30 GMT

My number is 4388768521. But in fact I need my account number.

Re: I forgot my security question

0x1337 — Mon, 21 Aug 2017 11:59:03 GMT

@NickiD for the future, I highly recommend using a password manager such as 1Password to store security questions such as this. It's a great way to avoid forgetting passwords and answers to security questions. Moreover, you increase your account security (due to having different passwords for different accounts), can use this strategy for all online accounts, and can use stronger/harder passwords and answers (doesn't even need to be English words since it's just text that you store).

Re: I forgot my security question

Brendadiniz — Fri, 02 Feb 2018 20:45:05 GMT

I also totally forgot my password and the answer for the security question. What should I do?

Re: I forgot my security question

matbasm — Fri, 02 Feb 2018 22:48:46 GMT

@Brendadiniz, In order to regain access to your self service portal, you will need to get assistance from the moderators team. They alone will be able to reset your password.

Click here to send them a private message. Be sure to include your account number (if you have it), or phone number, and your account PIN.
Information regarding the moderators team can be found by following this link.

Re: I forgot my security question

Frede — Wed, 10 Oct 2018 14:30:56 GMT

XXX XXXXXXX

Re: I forgot my security question

Donny5118 — Tue, 16 Oct 2018 22:12:37 GMT

I forgot my security question

Re: I forgot my security question

Anonymous — Tue, 16 Oct 2018 22:14:59 GMT

@Donny5118 wrote:
I forgot my security question

Did you read this thread you managed to post into?

Did you send a private message to the mods?

Re: I forgot my security question

CS_Agent — Tue, 16 Oct 2018 22:15:55 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: I forgot my security question

Oldtimer102 — Thu, 18 Oct 2018 19:28:31 GMT

@Mohsen-123 wrote:
My number is xxxxxxxxxx. But in fact I need my account number.

Delete this post please!

The last thing we want it someone using using your personal information for something that you wouldn't do!

Re: I forgot my security question

Anonymous — Tue, 16 Oct 2018 22:33:36 GMT

@Oldtimer102 wrote:
@Mohsen-123 wrote:
My number is xxxxxxxxxx. But in fact I need my account number.

Delete this post please!

The last thing we want it someone using using your personal information for something that you wouldn't do!

@Oldtimer102:

Sometimes I forget and then I see it a few moments later but if you're going to quote a post that you're telling people to remove info from then you have to remember it's in the quote too.

Re: I forgot my security question

Oldtimer102 — Thu, 18 Oct 2018 19:27:41 GMT

Thanks I totally forgot 🤦🏻‍♂️

Re: I forgot my security question

younghee — Thu, 14 Feb 2019 15:19:18 GMT

hello.

I forget my sesurity question.

my phone number *********

Re: I forgot my security question

Anonymous — Thu, 22 Nov 2018 05:28:58 GMT

@younghee wrote:
hello.
I forget my sesurity question.
my phone number xxxxxxxxxxx

Read this thread that you found your way into. You'll need to send a private message to the moderators. Instructions are in this thread.

Re: I forgot my security question

Yushuquarke — Sun, 29 Sep 2019 21:55:32 GMT

edited: phone number removed by computergeek541

Re: I forgot my security question

hairbag1 — Sun, 29 Sep 2019 20:38:11 GMT

hey @Yushuquarke ...if you want help or have a question, it's best to start a new thread. Go to the Community page, scroll down until you find a topic that best sounds like your question, click and start a new thread.

ALSO...best not to post your personal info as this is a public forum and who knows who's collecting phone numbers !! You should edit out your number.

Re: I forgot my security question

Manny6969 — Sat, 01 Aug 2020 16:37:12 GMT

I forgot my password and Security questions