topic Re: Data in Get Support

Data

betty123 — Wed, 05 Jan 2022 12:25:34 GMT

I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

Re: Data

betty123 — Mon, 06 May 2019 15:54:09 GMT

I haven't received it yet and I am wondering why

Re: Data

geopublic — Mon, 06 May 2019 16:03:06 GMT

@betty123 wrote:
I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

@betty123 Yes, if you ported over from Bell, Virgin or Lucky. The bonus can take up to 5 7 days to appear on your plan.

**Edit: to correct no of days. Thanks @Anonymous

Re: Data

Anonymous — Mon, 06 May 2019 15:57:17 GMT

@betty123 wrote:
I haven't received it yet and I am wondering why

The promo wording says up to 7 days.

Re: Data

Anonymous — Mon, 06 May 2019 16:04:07 GMT

@betty123 wrote:
I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

Actually come to think of it re-reading this...if you activated yesterday and THEN ported your number...then you would look more like an existing customer and NOT entitled to the promo. The promo is for new customers therefore you would have needed to do the porting during the activation.

But maybe the mods can overlook that. Or maybe it works anyway. We haven't heard from people taking up this promo and whether they ported shortly after or during.

Re: Data

betty123 — Mon, 06 May 2019 16:07:13 GMT

I tried to port the # yesterday but was unable to because I needed information from Virgin but it was closed.

Re: Data

Anonymous — Mon, 06 May 2019 16:11:10 GMT

@betty123 wrote:
I tried to port the # yesterday but was unable to because I needed information from Virgin but it was closed.

Also, did you choose one of the 3 eligible plans?

Get in the queue with the @Moderator_Team (< Click this) now so you get clarification from them as to your afterwards eligibility.

Re: Data

geopublic — Mon, 06 May 2019 16:10:13 GMT

@betty123 wrote:
I tried to port the # yesterday but was unable to because I needed information from Virgin but it was closed.

@betty123, @Anonymous brings up a good point. Maybe it's best to contact the Public Mobile Team to get clarification. Click here

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please keep us posted on what they say.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: Data

hairbag1 — Mon, 06 May 2019 16:51:09 GMT

@betty123 wrote:
I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

From offer details...

Please note it may take up to 7 business days for bonus data to be applied.