topic Re: Wrong calling plan in Get Support

Wrong calling plan

1maleboxer — Wed, 05 Jan 2022 12:25:29 GMT

I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered the newest 60.00 account. After reviewing my monthly statement I see I am being charged 60.00 for the benefits of your 50.00 plan...could this be adjusted as this is not what I purchased....I am leaving in 2 weeks for the U.S. so need this fixed .pronto. Thanks for the help in advance

Re: Wrong calling plan

GR — Sat, 05 Oct 2019 12:44:47 GMT

@1maleboxer can you post a screenshot of your overview page while scratching out your personal info? In add ons do you see the 2gb us data?

Re: Wrong calling plan

ChuckYeah — Sat, 05 Oct 2019 12:47:40 GMT

Don't change anything. This is a clerical issue. PM has not included text that indicates the two accounts are different, but if you are being charged $60, you do have the extra features. If you want official confirmation, which I'm sure you do, just send a ticket and a moderator will reassure you. I wish they would fix that tho. Seems easy.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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Re: Wrong calling plan

Lemony_Snicket — Sat, 05 Oct 2019 13:09:18 GMT

@1maleboxer , where did you sign up, who set up the account for you? Check the plan calling feature as well as 2GB data that is supposed to also come with the US plan. If there was a mistake, use the ? To trigger a ticket.

Re: Wrong calling plan

computergeek541 — Sat, 05 Oct 2019 19:50:47 GMT

@1maleboxer wrote:
I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered the newest 60.00 account. After reviewing my monthly statement I see I am being charged 60.00 for the benefits of your 50.00 plan...could this be adjusted as this is not what I purchased....I am leaving in 2 weeks for the U.S. so need this fixed .pronto. Thanks for the help in advance

Ignore the plan description. It can say anything and no effect on the servcie. What's important is Public Mobile's systems have the correct features programmed in. The plan description on tthe self-serve site is only cosmetic, and appears that someone erroneously copy and pasted the $50 plan description. If it shows you on the $60 plan, you have the features and benefits of that plan.

Re: Wrong calling plan

AE_Collector — Sun, 13 Oct 2019 14:00:07 GMT

Whatever you do, don't try switching to a different plan then back again! Your plan was just discontinued but you will be grandfathered on it up until you switch plans or let your account expire.

AE_Collector

Re: Wrong calling plan

1maleboxer — Wed, 16 Oct 2019 23:49:44 GMT

I am getting so frustrated with this public mobile plan...I still do not see the correct information for the 60 dollar plan that I bought in August...I do not understand the payment system...I bought the 60.00 plan but have only seen the 60.00 on my first payment on purchase...it now says I have the 50.00 plan plus a 10.00 add on for 30 days...with the discounts I cannot tell if I’m still paying for the plan I ordered. I am leaving in a couple days for the winter and I am so scared that there is something wrong with my account... also I have been told by a friend who went to buy this plan and they were told that calls must originate in canada... I am very scared that moving to public mobile may be a mistake...

Re: Wrong calling plan

ChuckYeah — Thu, 17 Oct 2019 00:14:41 GMT

Sorry you are losing confidence in pm. I'm sure your plan is fine. Have you created a support ticket?

Attach this thread and Im sure a moderator from the @CS_Agent will reassure you.

Re: Wrong calling plan

ChuckYeah — Thu, 17 Oct 2019 00:16:14 GMT

The thread link:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Wrong-calling-plan/m-p/435177/highlight/true#M86072

Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Re: Wrong calling plan

1maleboxer — Thu, 17 Oct 2019 00:34:59 GMT

I don’t know how to attach this to the moderator.I only know how to search and Facebook..It’s my lack of knowledge which is over half my problem.

Re: Wrong calling plan

cellphoneuser1 — Thu, 17 Oct 2019 03:26:16 GMT

@1maleboxer wrote:
I don’t know how to attach this to the moderator.I only know how to search and Facebook..It’s my lack of knowledge which is over half my problem.

What are you trying to attach? Click the big question mark on right side of screen and type in contact moderator. It will let you open a ticket to to talk to them.