topic Re: Roaming not working in the US in Get Support

Roaming not working in the US

jeromegv — Wed, 05 Jan 2022 12:25:18 GMT

Hello

there seems to be a problem with roaming to th USA on my account.

my wife is also with public mobile and I loaded her account without any issue. It is working for her.

yes, I loaded money in my account and then added the add on. Yes the add on shows up as being activated.

i have a brand new iPhone. Roaming is activated. It doesn't work with either automated network selection or if I manually select T-Mobile or another network.

tried to swap the SIM between my phone and her phone and the data started working on my phone so it is related to my account. Not the phone.

any tips?

Re: Roaming not working in the US

GR — Sat, 05 Oct 2019 00:11:28 GMT

@jeromegv you could try the lost /stolen trick to reprovision your account! Log in and click on the lost/stolen button and then log out. Wait 10 minutes and then log in and click on found phone to reactivate account and then restart your phone. Your phone should be on AT&T or T-Mobile

Re: Roaming not working in the US

totalUser — Sat, 05 Oct 2019 00:40:17 GMT

Try contacting moderators too, maybe they could help

Check out FreedomPop, worth getting the sim card and opening an account while you are there if you will be coming back, they have two types of free plans.

Just be careful with overages

Re: Roaming not working in the US

geopublic — Sat, 05 Oct 2019 02:11:55 GMT

@jeromegv

If you need to submit a ticket do the following:

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.

Re: Roaming not working in the US

MrHelp — Sat, 05 Oct 2019 03:35:04 GMT

This is the exact problem I was having in my recent trip to the USA. May be you bought Canada add-on ( and not the US-roamind add on)? Check your transactions history. If it's listed as do_not_use_data then you are out of luck.

Otherwise try manually searching mobile networks, then select AT & T or T-Mobile.

Good luck

Re: Roaming not working in the US

jeromegv — Thu, 10 Oct 2019 18:12:33 GMT

Re: Roaming not working in the US

jeromegv — Thu, 10 Oct 2019 18:15:38 GMT

Nope, I checked again and it says US Roaming - 1 GB Data (10-day) with 0GB used so far

Tried to manually select T-Mobile or AT&T but nothing connects.

Tried to reboot. Tried to reset network settings on the iPhone.

I never got a SMS from Public Mobile telling me I was now on my US roaming plan.

Re: Roaming not working in the US

hairbag1 — Thu, 10 Oct 2019 18:20:50 GMT

Ensure that Roaming is enabled in your cell phone settings.

Re: Roaming not working in the US

GinYVR — Thu, 10 Oct 2019 18:23:25 GMT

@jeromegvTo double check you have roaming on after your network reset?

Re: Roaming not working in the US

geopublic — Thu, 10 Oct 2019 18:25:03 GMT

@jeromegv wrote:
Nope, I checked again and it says US Roaming - 1 GB Data (10-day) with 0GB used so far

Tried to manually select T-Mobile or AT&T but nothing connects.

Tried to reboot. Tried to reset network settings on the iPhone.

I never got a SMS from Public Mobile telling me I was now on my US roaming plan.

@jeromegv @ Has anybody from the @Moderator_Team not responded to your ticket yet regarding this issue?

Re: Roaming not working in the US

totalUser — Thu, 10 Oct 2019 18:42:29 GMT

Did you contact moderators already?

Take the screenshot if you already didn't

Re: Roaming not working in the US

jeromegv — Fri, 11 Oct 2019 15:12:27 GMT

Yes, Data Roaming is on within my iPhone settings

As I mentioned in my initial message, I traded my SIM with the SIM from my wife (who is also using Public Mobile, with US roaming) and it's working fine. So this isn't an issue with how my phone is configured. My account/SIM card is somehow not able to process the US data plan.

Re: Roaming not working in the US

jeromegv — Fri, 11 Oct 2019 15:14:08 GMT

Yes I contacted the mods, they asked me to enable data roaming, which is something I had tried already.

I'll ask for a refund, this is just not working.

Re: Roaming not working in the US

geopublic — Fri, 11 Oct 2019 18:59:31 GMT

@jeromegv wrote:
Yes, Data Roaming is on within my iPhone settings

As I mentioned in my initial message, I traded my SIM with the SIM from my wife (who is also using Public Mobile, with US roaming) and it's working fine. So this isn't an issue with how my phone is configured. My account/SIM card is somehow not able to process the US data plan.

@jeromegv You are correct it's definetely an account issue and not a phone issue. I'm suprised the @CS_Agent did not try resetting your account.