topic Re: account set up in Get Support

account set up

lacey — Wed, 05 Jan 2022 12:24:50 GMT

i am trying to set up an account, i already paid for a $25 plan and i have the voucher but it is asking me to select a payment plan and i cant get any farther. the sim card is also not working. thanks

Re: account set up

GR — Fri, 04 Oct 2019 16:03:57 GMT

@lacey assuming you did not get an email from public mobile saying welcome you should start over again using chrome browser with incognito mode on. If it says invalid Sim wait 1 hour and try again

Re: account set up

cellphoneuser1 — Sat, 05 Oct 2019 04:07:24 GMT

@lacey wrote:
i am trying to set up an account, i already paid for a $25 plan and i have the voucher but it is asking me to select a payment plan and i cant get any farther. the sim card is also not working. thanks

Did you type in the voucher during actuvation? What do you mean couldn't get further? Did you get to the final screen or do you only mean phone service doesn't work?