topic Re: Double Payment in Get Support

Double Payment

Jen237 — Wed, 05 Jan 2022 12:24:42 GMT

I have accidentally double paid my bill this month and I can't afford to do that. Has anyone been able to get a double payment reversed?

Re: Double Payment

Dunkman — Fri, 04 Oct 2019 13:26:42 GMT

@Jen237

You should have the extra credit in your available balance for next month's payment.

You could try to get a refund back by contacting moderator. However, by the time the moderators can complete your request for refund, it can take several weeks and your next payment will be due anyways.

To contact moderator, click on question mark on right lower corner of website to start ticketing process for moderator help.

Re: Double Payment

mimmo — Fri, 04 Oct 2019 13:27:30 GMT

typically if there is a system glitch that caused teh doupbel payment then actual refunds can be given i believe. Refunds when issued can take up to 30 days, so in most cases the funds are simply put as availale funds for next renewal instead of refunds.

Re: Double Payment

Haiggy — Fri, 04 Oct 2019 16:01:54 GMT

Yes, I was able to get my credit card refunded for an accidental top-up- it did take some time though, I think it was 2-3 weeks.