topic Re: Registration failed in Get Support

Registration failed

Ssergey1964 — Wed, 05 Jan 2022 12:24:33 GMT

At the end of I got the message: "Lost connection". I didn't get email, didn't get SMS. When I tried to repeat the process, system reject my SIM card number. Looks like I'm in the middle of nowhere. Can somebody help me?! my e-mail xxxxxxxxxxx

edited by computergeek541: personal information removed

Re: Account Activation Failed

Ssergey1964 — Fri, 04 Oct 2019 04:45:32 GMT

I got same problem. At the end of registration I got the message: "Lost connection". I didn't get email, didn't get SMS. When I tried to repeat the process, system reject my SIM card number. looks like I'm in the middle of nowhere. Can somebody help me?! my e-mail xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541: personal information removed

Re: Registration failed

LovesToPM — Fri, 04 Oct 2019 04:24:05 GMT

You can try again in one hour.

It may also help if you clear your browser cache.

Re: Registration failed

geopublic — Fri, 04 Oct 2019 04:43:19 GMT

@Ssergey1964 Try inserting your sim card to see if it might have been activated. If your sim connects to the network then register for a selfserve account. Click here to register your selfserve account.

If the sim wasn't activated try again in an hour after the session lock has been removed.

Re: Registration failed

will13am — Fri, 04 Oct 2019 05:16:37 GMT

@Ssergey1964 , check your credit card payment history. If you have been charged, don't try the activation again as the SIM will have been registered. You will need moderator team assistance to complete the failed activation. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Registration failed

darlicious — Fri, 04 Oct 2019 05:25:19 GMT

@Ssergey1964 Ok the hour is up. Take a deep breath are you all prepared? Clear your browser and use secret mode before you start it prevents issues from arising. Use chrome or Firefox if possible. Have your credit card statement billing address ready to copy from. If it's ALL CAPS use them or a mix of small letters use that. Leave the unit/apt blank when you are filling out the credit card details and no space in the postal code. Don't forget your referral code on the first page and register for autopay at the end. Dont use the back button and be patient it takes time for that circle to go around and the page to darken. You can do this!

Re: Registration failed

Ssergey1964 — Fri, 04 Oct 2019 17:37:11 GMT

I got same massage after I selected the plan. Today I tried on my work computer:

Re: Registration failed

GR — Fri, 04 Oct 2019 17:41:22 GMT

@Ssergey1964 did you use chrome browser with incognito mode on?

Re: Registration failed

Ssergey1964 — Fri, 04 Oct 2019 17:46:29 GMT

Chrome, but not incognito

Re: Registration failed

GR — Fri, 04 Oct 2019 17:48:03 GMT

@Ssergey1964 all I can suggest is try it again with that in an hour