topic Re: Day 12 - CANNOT SEND TEXT MESSAGE in Get Support

Cannot send text For last three days.tried all the solution in this community . need human help plz

Arman — Wed, 05 Jan 2022 12:24:14 GMT

Cannot send text. Need a human help and not Somon

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Lieux — Fri, 03 May 2019 19:03:03 GMT

@Arman a écrit :
Cannot send text. Need a human help and not Somon

SIMON is not always helpful... can you tell us more about your problem ...new activation? Port a number?

Re: Cannot send text For last three days.tried all the solution in this community . need human help

hycm53 — Fri, 03 May 2019 19:07:27 GMT

@Arman wrote:
Cannot send text. Need a human help and not Somon

Is your plan $10 for 50 outgoing texts? If so you may used up. You could change plan immediately but be noticed the previously fund you paid won't get refund and you have have enough funds to cover new plan. Or you can chose new plan on next renew date.

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Arman — Fri, 03 May 2019 19:25:06 GMT

My plan is unlimited text and have not used any of my 100 minutes call so far

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Lieux — Fri, 03 May 2019 19:27:04 GMT

@Arman a écrit :
My plan is unlimited text and have not used any of my 100 minutes call so far

Ok so write a message to the moderator for more help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is usually few hours to 2 days.

Did you try the little PHONE LOST/STOLEN trick?

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Arman — Fri, 03 May 2019 19:29:10 GMT

I have unlimited text plan.

Is there any way to call a human to get the issue fix. It is a safety concern and I have to send text very soon

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Lieux — Fri, 03 May 2019 19:31:05 GMT

@Arman a écrit :
I have unlimited text plan.
Is there any way to call a human to get the issue fix. It is a safety concern and I have to send text very soon

No...no more call center here. But you can use fongo.com...waiting for a reply..

Re: Cannot send text For last three days.tried all the solution in this community . need human help

will13am — Fri, 03 May 2019 19:37:50 GMT

@Arman, while you wait for the moderator team to fix your texting problem, you could try texting via email for now.

https://smartcanucks.ca/how-to-send-free-text-messages-to-rogers-fido-telus-bell-virgin-cell-phones-canada/

Re: Cannot send text For last three days.tried all the solution in this community . need human help

xchoo — Fri, 03 May 2019 20:24:32 GMT

I'm not sure if your issue is the same issue that has been affecting the $15/mth plans. I just got a reply from the Moderator team:

Hello!

Thank you for reaching out to us, I apologize for the long delay to get back to you.

We have identify an issue with the $15 plan which was preventing you to be able to use calls and text included on the plan. We have been able to fix this. Please turn off your phone for one minute and turn it back on. Test it and let me know if it works.

We apologize for the inconveniences this has caused.

I will wait for your reply to continue assisting you.

Warm regards,

Katherine
Public Mobile Moderator Team

Try restarting your phone and see if that fixes things.

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Arman — Sat, 04 May 2019 04:53:10 GMT

port my number 20 days ago without any issue.

Just begining of the month , I noticed I cannot Send any text.

This is the case that I can receive a text.

Re: Cannot send text For last three days.tried all the solution in this community . need human help

xchoo — Sat, 04 May 2019 04:57:53 GMT

@Arman Have you tried sending a message to the Moderator Team? <- Click the link to send a message to them.

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Triguy — Sat, 04 May 2019 05:00:10 GMT

See latest service announcement.

https://productioncommunity.publicmobile.ca/t5/Announcements/Important-Service-Update/m-p/363962

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Arman — Sat, 04 May 2019 05:01:21 GMT

As you asked I restart the phene but I still have the same issue, Cannot send a text

Re: Cannot send text For last three days.tried all the solution in this community . need human help

xchoo — Sat, 04 May 2019 05:02:28 GMT

@Arman wrote:
As you asked I restart the phene but I still have the same issue, Cannot send a text

What sort of message do you get when you try to send a text? Do you get something from *611 telling you that you dont have the text included in your plan?

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Arman — Sat, 04 May 2019 05:06:07 GMT

what is fongo.com.

How fingo helps me with the issue that I have?

Re: Cannot send text For last three days.tried all the solution in this community . need human help

Triguy — Sat, 04 May 2019 05:09:51 GMT

Fongo is a free app to make call & text using WiFi.

Re: Cannot send text For last three days.tried all the solution in this community . need human help

xchoo — Sat, 04 May 2019 05:09:54 GMT

@Arman wrote:
what is fongo.com.
How fingo helps me with the issue that I have?

Fongo is an app that you install on your phone that allows you to send texts or make calls using data or WiFi (instead of your minutes). It's a quick fix solution if you urgently need to send a text while you are getting this issue sorted out.

Re: Cannot Send Text Messages

Arman — Sat, 04 May 2019 05:24:48 GMT

stilll the same iste

Re: Cannot Send Text Messages

JHC — Sat, 04 May 2019 12:39:34 GMT

A lot of public mobile customers are having this issue. It isn't your settings or the phone - it is the public mobile network. I have 2 phone numbers with public mobile, and both are experiencing this issue, or variants of it. One phone number will receive texts but not send them. The other has no service whatsoever.

The moderators have acknowledged the issue and are 'working on in'. Although they appear to think the issue is limited to new $15 plans, and one of mine is a $30 (and yours is a $45).

It would be worth sending a PM to a moderator to tell them you also have this problem. Ive been having problems since late April and it's driving me crazy.

Re: Cannot Send Text Messages

Arman — Sat, 04 May 2019 13:03:46 GMT

I have the same issue. I tryed alll the suggestion in this Community and niether of them work.

it is Public mobile issue.

Poor Services.