topic Re: New customer activation. Cannot get data to worl in Get Support

New customer activation. Cannot get data to worl

Lgv20 — Wed, 05 Jan 2022 12:23:46 GMT

Calling and texting works. Data/MMS does not

What I have tried so far:

- setup APN (and triple checked all settings are correct)

- reset network settings

- factory reset device

- restart phone

Hardware info:

- lg v20

- hs997 (Sprint variant)

- unlocked

I've spent the past few hours reading forums and trying everything but cannot get it to work.

Please advise. Thank you!

Re: New customer activation. Cannot get data to worl

cellphoneuser1 — Thu, 03 Oct 2019 21:02:47 GMT

@Lgv20 wrote:
Calling and texting works. Data/MMS does not

What I have tried so far:
- setup APN (and triple checked all settings are correct)
- reset network settings
- factory reset device
- restart phone

Hardware info:
- lg v20
- hs997 (Sprint variant)
- unlocked

I've spent the past few hours reading forums and trying everything but cannot get it to work.

Please advise. Thank you!

Likely still an APN issue. Try apn type of default,mms in small letters and no space before or after the comma.

Re: New customer activation. Cannot get data to worl

GR — Thu, 03 Oct 2019 21:04:08 GMT

@Lgv20 by looking at your username I figure you have an lg phone?? If that's the case usually with an lg phone you have to reset network settings after switching to public mobile! If that doesn't work reseting the whole phone usually does the trick! Read up on lg phone and no data on the community

Re: New customer activation. Cannot get data to worl

srlawren — Thu, 03 Oct 2019 21:14:26 GMT

@GR wrote:
@Lgv20 by looking at your username I figure you have an lg phone?? If that's the case usually with an lg phone you have to reset network settings after switching to public mobile! If that doesn't work reseting the whole phone usually does the trick! Read up on lg phone and no data on the community

@GR bingo. @Lgv20, please see this reply from @GR

Re: New customer activation. Cannot get data to worl

Lgv20 — Thu, 03 Oct 2019 21:19:06 GMT

This solved the problem, thank you!

Re: New customer activation. Cannot get data to worl

GR — Thu, 03 Oct 2019 21:40:40 GMT

@Lgv20 were you able to set the apn or did you have to reset the network settings or the whole phone?

Re: New customer activation. Cannot get data to worl

Lgv20 — Thu, 03 Oct 2019 21:59:19 GMT

Before posting this question I had reset network settings as well as reset phone. Neither of things on their own solved the problem. Adding "default,MMS" to the APN type field solved the problem.

Re: New customer activation. Cannot get data to worl

GR — Thu, 03 Oct 2019 22:03:59 GMT

@Lgv20 that's good