topic Re: Plan not working in Get Support

Plan not working

Jianguo — Wed, 05 Jan 2022 12:23:29 GMT

I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?

Re: Plan not working

hairbag1 — Thu, 03 Oct 2019 16:54:07 GMT

Try cycling phone off / on again.

Try adding $1 to your account.

Try the Lost / Stolen trick.

Log into My Account...does it say account is Active ?

Anything help ?

Re: Plan not working

ooakosiryan — Thu, 03 Oct 2019 16:56:14 GMT

We need a bit more info to figure out what's going on:

When you log in, what's your status? Is it Active?
What does your My Plan show? Does it show $40 for 30 Days?
Can you receive calls? Do texts work? Does data work?

Re: Plan not working

Triguy — Thu, 03 Oct 2019 16:56:59 GMT

Try using a different browser and incognitio mode. Clear your cache and cookies then reboot. Also try adding a $1 payment. If you still have problems then submit a ticket by clicking on the question mark on the bottom right

Re: Plan not working

hairbag1 — Thu, 03 Oct 2019 18:39:12 GMT

@Jianguo wrote:
I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?

Well...we're all waiting to hear if you got it resolved or not. Let us know, 'cause if it didn't, there are other things we can suggest to get it right.