topic Re: Plan change in Get Support

Plan change

ronaldjoseph123 — Wed, 05 Jan 2022 12:23:22 GMT

Last month I purchased 40 $ plan with sim and at that time I paid almost 57 $ dollars for entire purchase from my debit account.

Now I changed the plan to 25 $ , when iichecked my public moblic account its displays that amount due is 40 dollars again

I already ordered to 25 dollars from my account.

Tomorrow will be renewal date

Re: Plan change

GinYVR — Thu, 03 Oct 2019 14:23:47 GMT

@ronaldjoseph123That is normal, the due amount doesn't take into account future plan change. However since you are downgrading I suggest you forfeit your last day and manually change the plan ahead of your renewal date, since there is a bug with the system which might disable your account if you downgrade your change automatically on renewal date.

Re: Plan change

will13am — Thu, 03 Oct 2019 15:15:03 GMT

@GinYVR wrote:
@ronaldjoseph123That is normal, the due amount doesn't take into account future plan change. However since you are downgrading I suggest you forfeit your last day and manually change the plan ahead of your renewal date, since there is a bug with the system which might disable your account if you downgrade your change automatically on renewal date.

I thought the issue was with plan upgrades because the system remains fixated on the cost of the current plan. So, if the new plan costs more, the system doesn't know how to extract more funds with auto pay and the account could end up being suspended due to funding problems.

Re: Plan change

cellphoneuser1 — Thu, 03 Oct 2019 15:27:37 GMT

@ronaldjoseph123 wrote:
Last month I purchased 40 $ plan with sim and at that time I paid almost 57 $ dollars for entire purchase from my debit account.
Now I changed the plan to 25 $ , when iichecked my public moblic account its displays that amount due is 40 dollars again
I already ordered to 25 dollars from my account.
Tomorrow will be renewal date

Amount due says $40 because you are still on the old plan. Allow the change to happen. You should be good if you have Autopay.