topic Re: SIM & Activation online form in Get Support

SIM & Activation online form

dannnn — Tue, 04 Jan 2022 17:54:06 GMT

Maybe I should be posting here instead.

I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct ESN/MEID from your previous service provider. Thanks.

I can't seem to find the above mentioned form. Please help.

SIM & Activation online form

dannnn — Sun, 15 May 2016 21:47:31 GMT

Hello:

I can't seem to find the above mentioned form. Please help.

Re: SIM & Activation online form

jairolevi — Sun, 15 May 2016 22:20:50 GMT

Please do not comment on this thread.

This is being addressed in here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/SIM-amp-Activation-online-form/m-p/53521

Lets try to keep the forum organized. Good Karma!

JL.

Re: SIM & Activation online form

jairolevi — Sun, 15 May 2016 22:24:28 GMT

Hi @dannnn,

Don't worry, one of mods ( @Shazia_K, @Mary_M or @Kalla_A ) should be able to help you.

They are probably going to ask you your phone number and account details, please send them that via private message ( and not here in the public forum )

Thank you,

JL.

Re: SIM & Activation online form

dannnn — Sun, 15 May 2016 22:44:31 GMT

Patiently waiting!😬 Thanks for the heads up!

Re: SIM & Activation online form

jairolevi — Sun, 15 May 2016 22:46:16 GMT

Probably you are going to hear back from them tomorrow...

Its sunday evening after all and we are all humans 🙂

Thank you,

JL.

Re: SIM & Activation online form

Shazia_K — Mon, 16 May 2016 13:15:24 GMT

Hello @dannnn,

Welcome to Public Mobile 🙂

I'm sorry to see that you had some issues with porting your number to us, I will be glad to assist you in this matter.

Would it be possible for you to send me the number you are trying to port along the account number you had with your old provider? Please send it to me via private message.

Thanks,

Shazia

Re: SIM & Activation online form

dannnn — Mon, 16 May 2016 22:01:20 GMT

it's now up and running!
Thx Shazia!

Re: SIM & Activation online form

terence — Sat, 28 May 2016 14:08:07 GMT

Hi,

I just registered and tried to port my number this morning... received a similar text message to visit publicmobile.ca, click contact us and find the "SIM & Activation online form", which does not exist.

My phone doesn't work for either voice or text. Please help!

Re: SIM & Activation online form

terence — Sat, 28 May 2016 15:41:16 GMT

So I went back into my online account, and saw that my account showed my "Alternate Number" as my phone number. I had entered my work phone number as my alternate number during the port, so it would be very bad if this number got ported instead of my personal number!

I used the "Change Phone Number" tab to re-submit my port instructions, using the phone number I wanted to port as the "Alternate Number" as well. Now the correct phone number shows up in my account details. It took about 20 minutes, but I just received a text indicating that my transfer request has been completed successfully, and am able to place/receive both calls and texts.

No idea why the first attempt didn't work... maybe the "Alternate Number" box is incorrectly labeled in the form. Hopefully this info helps anyone else who experiences the same issue!

Re: SIM & Activation online form

Kalla_A — Sat, 28 May 2016 21:10:58 GMT

Hello @terence,

I am happy to hear that your number was successfully ported, and that your service is now functional.

Welcome to Public Mobile

Cheers,

Kalla

Re: SIM & Activation online form

terence — Sun, 29 May 2016 03:45:00 GMT

Thanks @Kalla_A. Now I'm experiencing a related problem... when I look up "my phone number" under my phone settings, it still shows the wrong phone number - which is my business phone number, which it seems to have originally tried to port.

I've done some research, and it seems this number is now connected to my SIM card, and can be reset/corrected to the actual phone number with an account refresh. Is this something you can help with?

Re: SIM & Activation online form

Kalla_A — Sun, 29 May 2016 13:53:20 GMT

Hello @terence,

Could you send me both numbers by private message? Please clarify which one is your business number and which is the number you wished to port.

We will tackle this right away

Thank you!

Kalla

Re: SIM & Activation online form

terence — Sun, 29 May 2016 14:57:28 GMT

Thanks @Kalla_A for the prompt reply - sent the info via private message!

Re: SIM & Activation online form

srlawren — Sun, 29 May 2016 20:42:19 GMT

Hi @terence, hopefully @Kalla_A was able to resolve this for you. Please give us a brief update when you get a moment.

Re: SIM & Activation online form

terence — Sun, 29 May 2016 22:39:46 GMT

Still haven't resolved the issue. Tried to manually reset (there's a reset button near the sim slot on my Xperia Z3), but that didn't do anything. Can see the wrong number in several locations but none allow me to edit it.

@Kalla_A suggested I try to change it using an unlocked iPhone or Samsung. Tried a Samsung but no luck. Looking for an iPhone now... Will update if I'm able to fix this.

Re: SIM & Activation online form

jairolevi — Mon, 30 May 2016 01:47:54 GMT

It seems like the number is tied to the SIM somehow.

Have you tried transferring your number to a new sim?

I think it is worth the try, and a new sim is free.

Thank you

JL

Re: SIM & Activation online form

gsinghcan — Mon, 30 Jul 2018 23:00:53 GMT

I got here because I'm one of those people who got the message to fill SIM & Activation online form but couldnt find it. Can someone please help me out?

Thanks,

Re: SIM & Activation online form

popping — Mon, 30 Jul 2018 23:14:41 GMT

@gsinghcan Online activation form link

https://activate.publicmobile.ca

Re: SIM & Activation online form

gsinghcan — Mon, 30 Jul 2018 23:27:58 GMT

it says, invalid sim and already activated since yesterday.