topic Re: Port problem- how long to rectify in Get Support

Port problem- how long to rectify

Linh — Wed, 05 Jan 2022 12:23:04 GMT

Switched to PM last Friday Sept 27. It’s now the evening of October 2 and no service yet. I have contacted moderators twice. First gentleman moderator contacted me Sunday but did not reply back after I sent him info he required after he did a network update (he said he did). This morning I now have a lady PM on the case. No reply yet- I messaged 11:00 am and again this pm around 5. Does it usually take this long!?! Since I’m still without service will my account reflect this in regard to payment and next due date....I have so many questions...

Re: Port problem- how long to rectify

ChuckYeah — Wed, 02 Oct 2019 22:25:24 GMT

No it should not, but sometimes it does.

Hopefully they will be back to you soon. Where did you port from?

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:26:11 GMT

Koodo

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:33:39 GMT

So Do you think I shouldn’t panic?🤞🤞

Re: Port problem- how long to rectify

popping — Wed, 02 Oct 2019 22:35:42 GMT

@Linh wrote:
Koodo

If you are porting from Koodo prepaid, wait for moderator to help you.

At this point, even you are porting Koodo postpaid number, you need to wait for moderator since your port is stuck.

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:36:58 GMT

Thank you

Re: Port problem- how long to rectify

ChuckYeah — Wed, 02 Oct 2019 22:45:48 GMT

Your account may begin on the day you signed up and had no service. Ask the moderator if this is the case, and ask them for a credit for the days you have waited. They did that for my oldest son who waited 2-3 days.

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:50:32 GMT

Thank you. I just got a message from moderator telling me they had done something in their end and to turn the phone off and on. I did it- still not working! Holy moly, eh!?!

Re: Port problem- how long to rectify

billli — Wed, 02 Oct 2019 22:50:51 GMT

I just transferred to PM, and it worked in few minutes.

Though I was told it usually takes 2 about hours.

Logined in the account, I even found there was some cost (calling, and data usage).

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:52:23 GMT

My other phone was within in minutes-

Re: Port problem- how long to rectify

ChuckYeah — Wed, 02 Oct 2019 22:53:20 GMT

@Linh wrote:
Thank you. I just got a message from moderator telling me they had done something in their end and to turn the phone off and on. I did it- still not working! Holy moly, eh!?!

What kind of phoone, btw?

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:55:09 GMT

Iphone6. It’s my husbands. Mine is an iPhone 6 and it’s working fine. I just called the number that is supposedly working and I get a quick busy signal...

Re: Port problem- how long to rectify

billli — Wed, 02 Oct 2019 22:55:49 GMT

how about your old sim card? does it still work?

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 22:59:17 GMT

We got a good bye test from Koodo and a Helo text from Public mobile when we started all this...old SIM card does not work- no service

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 23:00:41 GMT

Ty ✌️

Re: Port problem- how long to rectify

ChuckYeah — Wed, 02 Oct 2019 23:02:18 GMT

Check your system updates just in case. See if there is a carrier update. Try a network reset. Try cycling airplane mode and shutting off/turning off your phone again.

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 23:20:20 GMT

How do I check for a carrier update

Re: Port problem- how long to rectify

GR — Wed, 02 Oct 2019 23:23:53 GMT

@Linh go in settings, general , about. If there is a carrier update it will ask you to update

Re: Port problem- how long to rectify

ChuckYeah — Wed, 02 Oct 2019 23:24:10 GMT

https://support.apple.com/en-ca/HT201270

Re: Port problem- how long to rectify

Linh — Wed, 02 Oct 2019 23:27:31 GMT

I did everything except carrier update- how do I do that? (Pretend you’re answering a 2 year old)