topic Re: Submitting a Ticket in Get Support

Re: Submitting a Ticket

Jb456 — Wed, 05 Jan 2022 12:23:01 GMT

Stay Safe!

Re: Submitting a Ticket

tstarlund — Wed, 02 Oct 2019 20:47:30 GMT

they said my phone number is invalid and so is my sim card. Long term use on the phone number, bill and account are paid out and the sim is a brand new card.

Re: Submitting a Ticket

Luddite — Wed, 02 Oct 2019 21:28:18 GMT

@tstarlund Created separate thread for your issue.

Re: Submitting a Ticket

Luddite — Wed, 02 Oct 2019 21:30:15 GMT

@tstarlund wrote:
they said my phone number is invalid and so is my sim card. Long term use on the phone number, bill and account are paid out and the sim is a brand new card.

Cannot really tell what your current issue is. Did you create a new account, pay, and submit a ticket as you have no service?

Re: Submitting a Ticket

tstarlund — Wed, 02 Oct 2019 21:36:21 GMT

yes

Re: Submitting a Ticket

hairbag1 — Wed, 02 Oct 2019 21:40:05 GMT

@tstarlund wrote:
yes

Log into My Account...is your account show as Active ? Also, just try restarting the phone.

Re: Submitting a Ticket

Luddite — Wed, 02 Oct 2019 21:40:41 GMT

@tstarlund wrote:
yes

Seems there's nought to be done until moderators respond.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

If you have access to your self serve account and are not waiting for a transfer from another carrier have a go with these tricks:

a) Lost/Stolen Trick

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to poay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

Re: Submitting a Ticket

darlicious — Thu, 03 Oct 2019 08:34:49 GMT

@tstarlund wrote:
they said my phone number is invalid and so is my sim card. Long term use on the phone number, bill and account are paid out and the sim is a brand new card.

@tstarlund Correct me if I'm wrong but you are having trouble activating your SIM card/phone. Where are you porting from and your account is still active? Did your SIM card say inactive or registered....it sounds like you haven't waited out the session lock of one hour from a failed activation. Do you have an account and/or paid for or credit card charged for your plan?