topic Re: Payment transactions in Get Support

Payment transactions

Guri1 — Wed, 05 Jan 2022 12:22:56 GMT

In month of March public mobile transaction two times from my credit card.

i starts in February autopay. Now they charge me double amount.if anybody help me . How I reach public mobile customer service? Who solve my problem.

Re: Payment transactions

NDesai — Thu, 02 May 2019 00:41:50 GMT

@Guri1 Double charge is a rare case. Login to your self-serve account and review your payment history. Post a screenshot of the payment history so we can see what happened. Be sure to remove any personal info before posting screenshot.

Re: Payment transactions

will13am — Thu, 02 May 2019 03:24:49 GMT

@Guri1 , if you do see multiple charges within a 30 day period, the only option is to contact the moderators to get an account credit. I don't recommend a refund as it is really cumbersome to process. Unless you are not going to continue the service, it is much simpler to get an account credit for the next payment. In any event, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Payment transactions

Guri1 — Thu, 09 May 2019 15:36:23 GMT

Apr 21, 2019	Unlimited Canada-wide Talk/Appels Illimités au Canada		$23.00	$0.00
Apr 21, 2019	30-day plan/Forfait de 30 jours		$10.00	$23.00
Apr 21, 2019	Automatic Top-Up/Réapprovisionnements auto.	$26.00		$33.00
Apr 21, 2019	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$4.00		$7.00
Apr 21, 2019	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$1.00		$3.00
Apr 21, 2019	AutoPay Reward	$2.00		$2.00
Mar 22, 2019	Unlimited Canada-wide Talk/Appels Illimités au Canada		$23.00	$0.00
Mar 22, 2019	30-day plan/Forfait de 30 jours		$10.00	$23.00
Mar 22, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$26.00		$33.00
Mar 20, 2019	AutoPay Reward	$2.00		$2.00
Mar 20, 2019	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$4.00		$7.00
Mar 20, 2019	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$1.00		$3.00
Mar 20, 2019	Unlimited Canada-wide Talk/Appels Illimités au Canada		$23.00	$0.00
Mar 20, 2019	30-day plan/Forfait de 30 jours		$10.00	$23.00
Mar 20, 2019	Automatic Top-Up/Réapprovisionnements auto.	$33.00		$33.00

Re: Payment transactions

Anonymous — Thu, 09 May 2019 15:50:07 GMT

@Guri1 wrote:
Apr 21, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Apr 21, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Apr 21, 2019 Automatic Top-Up/Réapprovisionnements auto. $26.00 $33.00
Apr 21, 2019 Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité $4.00 $7.00
Apr 21, 2019 Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif) $1.00 $3.00
Apr 21, 2019 AutoPay Reward $2.00 $2.00
Mar 22, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Mar 22, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Mar 22, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $26.00 $33.00
Mar 20, 2019 AutoPay Reward $2.00 $2.00
Mar 20, 2019 Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité $4.00 $7.00
Mar 20, 2019 Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif) $1.00 $3.00
Mar 20, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Mar 20, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Mar 20, 2019 Automatic Top-Up/Réapprovisionnements auto. $33.00 $33.00

That March 22 "Credit Visa/Debit TopUp" looks different from the "Automatic Top-Up" on the bottom of the list and April 21.

Are you saying money was taken from your credit card or bank account? Or are you wondering why it looks like it did here?

Maybe you did a plan change on March 22.

Re: Payment transactions

geopublic — Thu, 09 May 2019 16:03:40 GMT

@Guri1 wrote:
Apr 21, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Apr 21, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Apr 21, 2019 Automatic Top-Up/Réapprovisionnements auto. $26.00 $33.00
Apr 21, 2019 Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité $4.00 $7.00
Apr 21, 2019 Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif) $1.00 $3.00
Apr 21, 2019 AutoPay Reward $2.00 $2.00
Mar 22, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Mar 22, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Mar 22, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $26.00 $33.00
Mar 20, 2019 AutoPay Reward $2.00 $2.00
Mar 20, 2019 Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité $4.00 $7.00
Mar 20, 2019 Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif) $1.00 $3.00
Mar 20, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Mar 20, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Mar 20, 2019 Automatic Top-Up/Réapprovisionnements auto. $33.00 $33.00

@Guri1 Definetely a double bill for the same plan on Mar 20 ($33.00) and Mar 22 ($26 + $7 rewards). You need to contact the moderator to get a credit back for ($33.00).

Re: Payment transactions

Guri1 — Thu, 02 Sep 2021 00:21:57 GMT

Hello,

I still haven't received the credit for this and the link doesn't work.