topic Re: Paid balance owing second day no service in Get Support

Paid balance owing second day no service

carterdjonathon — Wed, 05 Jan 2022 12:22:48 GMT

Please help tried everything

Paid balance owing second day no service

carterdjonathon — Wed, 01 May 2019 22:32:54 GMT

I paid my balance the day after it was due -oops- but I did yesterday at 3am , as it's 6pm on the 1st and the only thing that works is my voicemail what can I do??

Re: Paid balance owing second day no service

Jackhyf63 — Wed, 01 May 2019 22:55:44 GMT

Does your account say Active, Suspended, or Expired? If it says Active try restarting your phone. If it says Suspended/Expired and you clicked the link to activate it try adding $1 to your account, if it's still not working then you will need to contact the moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid balance owing second day no service

carterdjonathon — Wed, 01 May 2019 23:50:54 GMT

I've paid what I have to have the monthly plan, it shows as active and I've messaged moderators hours ago, nothing. Powercycling my phone has done nothing.

No idea what to do...my phone just goes to voicemail when I call it and can't send texts or receive , data appears to work?

Re: Paid balance owing second day no service

saidbarre300 — Wed, 01 May 2019 23:53:51 GMT

I am having this same issue, its been going on for 3 days if public mobile's moderator team doesn't respond to me by today I will be switching to Rogers.

Re: Paid balance owing second day no service

stonechucker — Thu, 02 May 2019 01:18:28 GMT

Details please, with pictures... we aren’t mind readers... just customers offering help.

@carterdjonathon wrote:
Please help tried everything

Re: Paid balance owing second day no service

cavemantoronto — Thu, 02 May 2019 03:15:04 GMT

@carterdjonathon wrote:
Please help tried everything

So you were late paying for renewal, paid, but still doesn't work?

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 03:16:26 GMT

exactly!

all the evidence shows i should have a account that works, no suspension, payment was recieved , nothing , no service!

Re: Paid balance owing second day no service

cavemantoronto — Thu, 02 May 2019 03:22:54 GMT

@carterdjonathon wrote:
exactly!

all the evidence shows i should have a account that works, no suspension, payment was recieved , nothing , no service!

Is the money still sitting in balance? Can you show payment history? Block out stuff like name, phone number, account number, e-mail address.

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 03:29:10 GMT

Re: Paid balance owing second day no service

Klane — Thu, 02 May 2019 04:18:33 GMT

wow, that is not good !

Try restarting the phone, if the problem persits private message the mods.

(click on the envelope icon in your community post and tag Moderators_Team)

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 04:20:28 GMT

i have its been hours, no reply or change.

Re: Paid balance owing second day no service

jotsang — Thu, 02 May 2019 04:32:57 GMT

Did you try lost/stolen trick and see if it will force an update?

Login to your account, click on Plan and Add-Ons, then select Lost/Stolen Phone.
Click Suspend Sevice and logout. Wait for 5 mins, then login to the same Lost/Stolen Phone tab and click Resume Sevice. Restart your phone after and see if this helps.

Re: Paid balance owing second day no service

Klane — Thu, 02 May 2019 05:27:37 GMT

@carterdjonathon

Wait time is upto 48 hours, In the meantime have you tried the other two suggestions you have been given?

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 06:19:15 GMT

yes, nothing seems to be working !

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 18:40:12 GMT

239pm on day 3 tried all above suggestions no solutions

Re: Paid balance owing second day no service

Klane — Thu, 02 May 2019 19:35:58 GMT

@carterdjonathon wrote:
239pm on day 3 tried all above suggestions no solutions

Have the mods at least contacted you ?

This is the real downside to PM, when your service is messed up there is no one to call and you have been waiting days with no service. I think I will end up going with koodo, you get 4G and real customer service... saving a few bucks isnt worth it when this happens and service problems happen way too often with PM.

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 19:59:17 GMT

No contact still no service and now those

Re: Paid balance owing second day no service

carterdjonathon — Thu, 02 May 2019 20:00:02 GMT

Re: Paid balance owing second day no service

EnglishChips — Thu, 02 May 2019 20:35:24 GMT

I’m having the exact same problem. 2nd day no service.

My account says $0.00 Balance owing. When I choose to “Reactivate Current Plan” it takes me to a page that only allows me to pay (again) by voucher or credit card... meanwhile the payment I made yesterday has cleared my bank account, and I have a Public Mobile credit, and still no service.

I contacted a Moderator over 8 hours ago.

This is beyond frustrating. Public Mobile really needs to rethink this hands-off delivery system. It is clearly not equipped to deal with system failures.