topic Re: Improved $15 plan in Get Support

Improved $15 plan

dabr — Wed, 05 Jan 2022 12:22:31 GMT

So just wanted to say thanks to Public Mobile for the new and improved $15 plan with unlimited incoming minutes now being included in additon to 100 Canada wide outgoing mins.

But was wondering why there is no official announcement (that I've seen)...I'm sure there are many customers here who probably don't always check on a regualr basis as to what has changed or not in the community or home pages and will probably not update their existing plan because of this.

Anyway, hoping PM will make an official announcement of this soon especially since it's a time limited special offering.

Re: Improved $15 plan

will13am — Wed, 01 May 2019 19:46:40 GMT

Plan offering changes are not always announced. I would curb the enthusiam for this unlimited incoming calling feature for now. It has been reported that once the plan is added to the account, the unlimited incoming feature no longer shows as a plan feature. It has not been positively confirmed that incoming calls are not being metered against the 100 minutes.

Re: Improved $15 plan

dabr — Wed, 01 May 2019 19:56:06 GMT

@will13am wrote:
Plan offering changes are not always announced. I would curb the enthusiam for this unlimited incoming calling feature for now. It has been reported that once the plan is added to the account, the unlimited incoming feature no longer shows as a plan feature. It has not been positively confirmed that incoming calls are not being metered against the 100 minutes.

Since mine is future dated plan I can't say, it would be interesting to know if someone has just signed up with it to see how the incoming calls are being treated though.

Re: Improved $15 plan

Luddite — Wed, 01 May 2019 20:00:24 GMT

@dabr My future dated plan change to this $15 now shows the "normal" plan. Time will tell whether this was a premature offer, or a bogus offering. It is still showing on the Plans page.

Either way, we should just chalk it up to another PM quirk.

Re: Improved $15 plan

dabr — Wed, 01 May 2019 20:06:17 GMT

@Luddite wrote:
@dabr My future dated plan change to this $15 now shows the "normal" plan. Time will tell whether this was a premature offer, or a bogus offering. It is still showing on the Plans page.
Either way, we should just chalk it up to another PM quirk.

Yes I noticed that too but wondered if it's just another glitch since the old plan was available until it wasn't! Anyway wouldn't PM have to honour what they're showing as available at least?

Re: Improved $15 plan

DrTrollington — Thu, 02 May 2019 18:15:34 GMT

Can we have a mod answer on the unlimited incoming calls?

They may have to honor it for those that tried to sign up due to Canadian advertising law but not 100% on that.

Re: Improved $15 plan

dabr — Thu, 02 May 2019 18:22:42 GMT

@DrTrollington wrote:
Can we have a mod answer on the unlimited incoming calls?

They may have to honor it for those that tried to sign up due to Canadian advertising law but not 100% on that.

Yes moderator @Alan_K has confirmed that the new $15 plan has unlimited incoming minutes in another thread. However, for some reason it doesn't show the unlimited feature in account details for now. I'm not sure why this hasn't been fixed.

Re: Improved $15 plan

Alan_K — Thu, 02 May 2019 21:14:38 GMT

@dabr wrote:

@DrTrollington wrote:

Can we have a mod answer on the unlimited incoming calls?

They may have to honor it for those that tried to sign up due to Canadian advertising law but not 100% on that.

Yes moderator @Alan_K has confirmed that the new $15 plan has unlimited incoming minutes in another thread. However, for some reason it doesn't show the unlimited feature in account details for now. I'm not sure why this hasn't been fixed.

Unfortunately, It doesn't show in the plan details page at the moment - thanks for flagging. I've asked for it to be included to my team.

Re: Improved $15 plan

MoreYummy — Fri, 03 May 2019 01:05:01 GMT

Nice plan changed. many are waiting for this little change.

Re: Improved $15 plan

cavemantoronto — Fri, 03 May 2019 01:07:50 GMT

@MoreYummy wrote:
Nice plan changed. many are waiting for this little change.

You can thank that other carrier for this change.

Re: Improved $15 plan

zfx — Sun, 05 May 2019 22:36:09 GMT

@Alan_K wrote:
@dabr wrote:
@DrTrollington wrote:
Can we have a mod answer on the unlimited incoming calls?

They may have to honor it for those that tried to sign up due to Canadian advertising law but not 100% on that.
Yes moderator @Alan_K has confirmed that the new $15 plan has unlimited incoming minutes in another thread. However, for some reason it doesn't show the unlimited feature in account details for now. I'm not sure why this hasn't been fixed.
Unfortunately, It doesn't show in the plan details page at the moment - thanks for flagging. I've asked for it to be included to my team.

Thank you @Alan_K for clarifying this. I have recently switched to this $15 plan but didn't see any unlimited minutes indicated in the description under the plan change page. Will try switching again today to see if there is any changes!

[Update]

No, still not showing the unlimited minutes change as below:

Re: Improved $15 plan

meem — Sun, 05 May 2019 23:00:31 GMT

just a snap from my recent usage history. wait for 30 days to see if incoming calls is unlimited.

Re: Improved $15 plan

dabr — Sun, 05 May 2019 23:03:30 GMT

@zfx wrote:
@Alan_K wrote:
@dabr wrote:
@DrTrollington wrote:
Can we have a mod answer on the unlimited incoming calls?

They may have to honor it for those that tried to sign up due to Canadian advertising law but not 100% on that.
Yes moderator @Alan_K has confirmed that the new $15 plan has unlimited incoming minutes in another thread. However, for some reason it doesn't show the unlimited feature in account details for now. I'm not sure why this hasn't been fixed.
Unfortunately, It doesn't show in the plan details page at the moment - thanks for flagging. I've asked for it to be included to my team.
Thank you @Alan_K for clarifying this. I have recently switched to this $15 plan but didn't see any unlimited minutes indicated in the description under the plan change page. Will try switching again today to see if there is any changes!

[Update]
No, still not showing the unlimited minutes change as below:

You're right your account still doesn't show the unlimited incoming minutes from your screen shot, hopefully they get it fixed soon. However, you will still get the unlimited incoming regardless of whether it's showing in the account details if you've updated to the new $15 plan.

Re: Improved $15 plan

Anonymous — Sun, 05 May 2019 23:13:54 GMT

@meem wrote:
just a snap from my recent usage history. wait for 30 days to see if incoming calls is unlimited.

Call the cell number of this account from another phone and answer it.

Refresh the overview page.

Does the counter change? It might.

Hang up the call.

Refresh the overview page.

Does the counter change? It might. Back to where it was when you first looked at it.

That detailed usage list is just a detailed log of all your activity in/out of the account. It's the overview counters that matter.

Re: Improved $15 plan

meem — Sun, 05 May 2019 23:14:19 GMT

website updated

Re: Improved $15 plan

dabr — Sun, 05 May 2019 23:19:39 GMT

@meem wrote:
website updated

Have you tried what @Anonymous has suggested? For some reason the unlimited incoming isn't being displayed in account details, but you will still get that feature.

Re: Improved $15 plan

computergeek541 — Mon, 06 May 2019 00:40:49 GMT

@zfx wrote:
@
Thank you @Alan_K for clarifying this. I have recently switched to this $15 plan but didn't see any unlimited minutes indicated in the description under the plan change page. Will try switching again today to see if there is any changes!

[Update]
No, still not showing the unlimited minutes change as below:

As you know, it's been confirmed that Public Mobile knows about this. However, the plan details really could say anything there. What matter is how the billing system handles the incoming calls. Some people have already taken this new version of the $15 plan and have confirmed that the unlimited incoming works.

Re: Improved $15 plan

Carseldine — Thu, 09 May 2019 16:01:10 GMT

So can I safely assume that my current $15 plan has been automatically updated to include unlimited incoming calls, even if this detail doesn't show in the account info for now?

Re: Improved $15 plan

dabr — Thu, 09 May 2019 16:34:45 GMT

@Carseldine wrote:
So can I safely assume that my current $15 plan has been automatically updated to include unlimited incoming calls, even if this detail doesn't show in the account info for now?

No if you are on the old $15 plan, then you need to facilitate a change to the new $15 plan. Log into your account and select change plan, select current $15 plan. You can opt to future date to this plan at this point and then you will get the unlimited incoming minutes feature once it's renewed.

Re: Improved $15 plan

Carseldine — Thu, 09 May 2019 17:22:53 GMT

Thanks for that clarification, @dabr! Will do that now.