topic Re: Lost money in Get Support

Lost money

Irishcream747 — Wed, 05 Jan 2022 12:22:19 GMT

My account costs $25/month then less $4.00 for loyalty. I owed $1.80 for this month's payment. I put $45.00 in my account to cover the $1.80 plus future payments. When the payment came out of my account for this month, it indicated that I'd owe $2.20 for next months payment. Where did my money go?

Re: Lost money

Metal1967 — Wed, 01 May 2019 16:43:53 GMT

@Irishcream747 wrote:
My account costs $25/month then less $4.00 for loyalty. I owed $1.80 for this month's payment. I put $45.00 in my account to cover the $1.80 plus future payments. When the payment came out of my account for this month, it indicated that I'd owe $2.20 for next months payment. Where did my money go?

@Irishcream747

If possible..post ascreenshot of your payment details blocking out your personal info..someone will be able to decifer what went on..

Re: Lost money

Jessica_T — Wed, 01 May 2019 16:44:48 GMT

@Irishcream747 wrote:
My account costs $25/month then less $4.00 for loyalty. I owed $1.80 for this month's payment. I put $45.00 in my account to cover the $1.80 plus future payments. When the payment came out of my account for this month, it indicated that I'd owe $2.20 for next months payment. Where did my money go?

@Irishcream747 Send a message to the @CS_Agent none of us customers can help you fix payments

Re: Lost money

popping — Wed, 01 May 2019 17:06:52 GMT

@Irishcream747 wrote:
My account costs $25/month then less $4.00 for loyalty. I owed $1.80 for this month's payment. I put $45.00 in my account to cover the $1.80 plus future payments. When the payment came out of my account for this month, it indicated that I'd owe $2.20 for next months payment. Where did my money go?

You have $22.8($25 plan - $2.2 owing) available fund in your account. Am I right?

Please post a screen shot of your payment history and mask out your personal information.

Thanks.

Re: Lost money

shskr — Wed, 01 May 2019 17:09:19 GMT

Did you add it to available funds? You still have to make a payment I believe.

Re: Lost money

stonechucker — Wed, 01 May 2019 17:11:04 GMT

Payments sit as available balance until the renewal process begins, and any left over value from Available balance remains as available balance.

The $45 was used for the current renewal, and $2.20 is left for next time.

I'm not sure how you're values that are not whole figures, as taxes are account for outside of the system, and all payments and credits in My Account are listed as full dollars.