topic locked out in Get Support

locked out

vetcogray — Wed, 05 Jan 2022 12:22:17 GMT

locked out and will not let me reset password

Re: locked out

RossN — Tue, 01 Oct 2019 17:23:34 GMT

@vetcogray hi you will probably have to wait an hour and try again use chrome in ingognito mode and reboot your comp if that doesnt work Click the ? on lower right side of the page to generate a ticket to talk with the moderators

Re: locked out

Triguy — Tue, 01 Oct 2019 17:28:20 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: locked out

will13am — Tue, 01 Oct 2019 17:48:54 GMT

@vetcogray, password reset can sometimes be finicky. If you continue having issues, I suggest seeking moderator team assistance. Based on my recent interaction, they are not that heavily loaded with tickets. You should be served fairly quickly. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.