topic Re: account number in Get Support

account number

adison107 — Wed, 05 Jan 2022 12:22:15 GMT

I lost my phone and documents of account.How can i get my accvount number?

Adison

Re: account number

RossN — Tue, 01 Oct 2019 15:39:12 GMT

@adison107 hi Click the ? on lower right side of the page to generate a ticket to talk with the moderators check your old emails for any account information

Re: account number

popping — Tue, 01 Oct 2019 15:46:25 GMT

@adison107 wrote:
Hi
I lost my phone and documents of account.How can i get my accvount number?
Adison

While you are on your self-serve account, select [Plan and Add-Ons] --> [Lost/Stolen Phone] to report your lost phone to PM from taking money from your account on your next renewal date.

Re: account number

cavemantoronto — Wed, 02 Oct 2019 03:42:57 GMT

@adison107 wrote:
Hi
I lost my phone and documents of account.How can i get my accvount number?
Adison

As well as going in self serve, account number is also in welcome email. Most times when someone asks for account number, it is for porting. Are you planning to port to a different carrier?

Re: account number

adison107 — Fri, 04 Oct 2019 02:19:20 GMT

I can not login my account.What should i do?

Re: account number

adison107 — Fri, 04 Oct 2019 02:20:13 GMT

i forgot user name and password.

Re: account number

GinYVR — Fri, 04 Oct 2019 03:09:16 GMT

@adison107You will need to contact the moderators by clicking on the ? in the lower right hand corner. They will have to verify your identity and figure things out from there. Expect to hear from them in up to 48 hours.

Re: account number

cellphoneuser1 — Fri, 04 Oct 2019 03:16:17 GMT

@adison107 wrote:
i forgot user name and password.

Did you first try the forgot password feature at selfserve.publicmobile.ca?

Re: account number

darlicious — Fri, 04 Oct 2019 06:51:44 GMT

@adison107 Your username is your email that you should remember. And have access to. Go thru your email to find the welcome one. Maybe its in your bin or you maybe archived it? You can try the password reset but you need your email for that. It expires in 2 hours can take almost that long to get to you so make sure you can remember your pin or your security question/answer. You can look at the list on the activation page to jog your memory. Mom or Dads birthdate? Middle names? First pet? Fave high school activity? Last holiday destination? But message the moderators via Simon (?) By submitting a ticket and while your waiting dig up as much info from pm as you can.

Re: account number

adison107 — Sat, 05 Oct 2019 21:51:08 GMT

yes ,

i tried

Re: account number

GinYVR — Sat, 05 Oct 2019 22:45:54 GMT

@adison107Do you have your email address that you used to register? In your mailbox can you find the initial email you got from Public Mobile. Your account number is one of the receipient of that email, under to: . The email is titled "Your Public Mobile Activation Details"

Re: account number

adison107 — Tue, 22 Oct 2019 04:00:17 GMT

no.whatever i have email.i already put it but can not verify.

Re: account number

adison107 — Tue, 22 Oct 2019 04:02:10 GMT

please disconnect my phone number.

edited by computergeek541: phone number removed

Re: account number

GinYVR — Tue, 22 Oct 2019 05:29:05 GMT

@adison107Your number will be disconnected if you don't pay for 90 days or port out your number from Public Mobile (then your number will be disconnected immediately).

Re: Locked out of Account

adison107 — Wed, 23 Oct 2019 04:04:36 GMT

please help

Re: Locked out of Account

adison107 — Wed, 23 Oct 2019 04:05:12 GMT

Ineed to disconnect my number.

Re: Locked out of Account

darlicious — Wed, 23 Oct 2019 04:41:50 GMT

@adison107 Can you not access your self serve account? If you are on autopay you will need to remove your credit card and not have a balance on your account. Youre account and phone will be suspended on your next renewal. After 90 days it will be cancelled and your phone number placed back in the pool of available numbers. Otherwise porting your number out to another provider will cancel your account immeadiately. If you cannot access your account to remove your credit card you will have to contact the moderators via simon (?) at the bottom right of your screen and ask them to remove it for you.

Re: Locked out of Account

cellphoneuser1 — Wed, 23 Oct 2019 04:52:15 GMT

@adison107 wrote:
Ineed to disconnect my number.

The only way is to stop paying or port out. There's no point to manual disconnection because there's no refunds.

Re: Locked out of Account

maurice — Wed, 23 Oct 2019 05:08:49 GMT

To help you with this we really need more information.

For example please explain what you mean by saying you need to disconnect your number. Is it because you are going to another provider?

If that is so did you close your PM account before joining up with another provider?

We need more information on the situation to provide you with the proper solution, otherwise we are just flailing around making wide guesses that really won't help you.

So give us a complete description of the situation and your answers back from us will likely be a lot more helpful.

Re: account number

computergeek541 — Wed, 23 Oct 2019 06:16:23 GMT

Trying to figure out the questions being asked about, I have moved some messages from a different thread into this one.