topic Re: Unable to make calls in Get Support

Unable to make calls

sportymi — Tue, 04 Jan 2022 17:53:54 GMT

I have signed up for a call, text and data plan. But when I try to make a call, I get a message that I don't have a calling plan! But I can receive call. Please help!

Re: Unable to make calls

Luddite — Sat, 14 May 2016 23:41:10 GMT

I think you are stuck until a moderator is available to assist you; @Kalla_A @Mary_M or @Shazia_K.

If you have no response from PM within 24 hours, or the problem is resolved, let us know.

In the meantime you can:

a) try rebooting your phone,

b) log into your self serve account to ensure the staus is "Active",

c) install a VOIP app (fongo.com com has one) that will allow to make calls across Canada. It requries wifi or cellular data to work.

Are you still able to send/receive texts and use data?

Re: Unable to make calls

Mary_M — Sun, 15 May 2016 13:08:36 GMT

Good morning @sportymi

I am really sorry to hear about this.

Please send me your phone number by private message, I will take a look at your account.

Thanks,

Mary

Re: Unable to make calls

Dougie1341 — Mon, 06 Nov 2017 14:44:40 GMT

I am currently experiencing this same problem please help