topic number porting in Get Support

number porting

Twodee — Wed, 05 Jan 2022 12:22:10 GMT

number still isn't ported, but trial number is "no longer in service". I believe I entered a Client ID in the account# field, so now I'm in limbo. Trying anew tells me that number can not be ported, initially I received a "successful number port" message (that was yesterday am).What do I need to do to get this phone working with the number from my other provider? (yes it's still active)

Re: number porting

Triguy — Tue, 01 Oct 2019 15:13:36 GMT

Submit a ticket by clicking on the question mark on the bottom right.

Re: number porting

GR — Tue, 01 Oct 2019 15:15:38 GMT

@Twodee start by restarting your phone. If the ported number doesn't work click here to send a message to the Moderator_Team https://publicmobile.ca.ada.support/chat/

You can keep using your old Sim card if it still works until you hear back from the moderators and they fix the port!

Re: number porting

geopublic — Tue, 01 Oct 2019 15:15:44 GMT

@Twodee Provide the correct account number.

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us button to access the Public Moderator Team Assistance form.

Hope this helps.

Re: number porting

popping — Tue, 01 Oct 2019 15:37:26 GMT

@Twodee wrote:
number still isn't ported, but trial number is "no longer in service". I believe I entered a Client ID in the account# field, so now I'm in limbo. Trying anew tells me that number can not be ported, initially I received a "successful number port" message (that was yesterday am).What do I need to do to get this phone working with the number from my other provider? (yes it's still active)

Are you porting a mobile number or landline?

Porting mobile number may take up to 2 days. Porting a lineline may take up to 1 week.

FYI: Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is 2 - 3 days.
Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. If your old SIM card is still working, continue to use it until it stops working which is the indication that your port is completed. Then, start using your PM SIM card.

Re: number porting

Luddite — Tue, 01 Oct 2019 16:39:49 GMT

@geopublic wrote:
To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us button to access the Public Moderator Team Assistance form.

Hope this helps.

FYI: Check your directions as after clicking Submit Ticket one does not click Contact Us.

Re: number porting

geopublic — Tue, 01 Oct 2019 17:47:30 GMT

@Luddite I just tested it and I had to click on Contact Us and after that thete is a submit a ticket link.

Re: number porting

Twodee — Tue, 01 Oct 2019 19:39:44 GMT

I remember reading about restarting after the port NOW, but forgot then. thanks this did the trick!

Re: number porting

Twodee — Tue, 01 Oct 2019 19:40:50 GMT

My bad, I forgot about rebooting the phone all is well.