topic Re: Can't call within local. in Get Support

Can't call within local.

cmission — Wed, 05 Jan 2022 12:22:01 GMT

Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

Re: Can't call within local.

Jackhyf63 — Tue, 30 Apr 2019 23:34:05 GMT

You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't call within local.

Anonymous — Tue, 30 Apr 2019 23:42:20 GMT

@cmission wrote:
Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

Is this for any number? Or just 1 or 2?

If 1 then is the area code and prefix a known existing one or is it a pretty new one?

Have you tried putting a 1 in front of the 10 digits?

Are you near a border?

Re: Can't call within local.

hycm53 — Wed, 01 May 2019 00:42:36 GMT

@cmission wrote:
Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

When you make a local call, you need dial 1 first and then area code, phone number even if the other end is in your same area!

Re: Can't call within local.

cmission — Wed, 01 May 2019 01:27:49 GMT

I dialed with and without the 1... still the same. Im not near the border and never left my city. No text and data either... but my plan is active...

Re: Can't call within local.

computergeek541 — Wed, 01 May 2019 02:44:07 GMT

@Jackhyf63 wrote:
You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jackhyf63, customers are not supposed to send name, account number, phone number, or account PIN any more. Public mobile does not want customers to do that, but rather to use a different account verication technique that usually involves entering the self-serve login information.

Re: Can't call within local.

will13am — Wed, 01 May 2019 03:49:36 GMT

@computergeek541 wrote:
@Jackhyf63 wrote:
You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Jackhyf63, customers are not supposed to send name, account number, phone number, or account PIN any more. Public mobile does not want customers to do that, but rather to use a different account verication technique that usually involves entering the self-serve login information.

I still use account number and PIN code because the use of email alias breaks the verification system.