topic Re: $15 30 day plan not allowing me to make calls in Get Support

$15 30 day plan not allowing me to make calls

loves_tweet — Wed, 05 Jan 2022 12:21:58 GMT

Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?

Re: $15 30 day plan not allowing me to make calls

hairbag1 — Tue, 30 Apr 2019 23:02:01 GMT

You can send them a message here...

Click this to message them.

Please be patient as it could take 48 hours for a response...but usually much less.

Good luck.

Re: $15 30 day plan not allowing me to make calls

dabr — Tue, 30 Apr 2019 23:14:30 GMT

@loves_tweet wrote:
Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?

Maybe try the lost/stolen phone trick..log into your account, report phone lost/stolen, log out for a few minutes and then log back in and report phone found. Also reboot your phone and see if that helps. Otherwise please private message Moderator_Team via the envelope in your community account and ask for assistance.

Edit: ~~Hopefully you switched over to the newest $15 offering which includes unlimited~~ ~~incoming as well everything you mentioned.~~ Did you future date the change or request for it to kick in place immediately? Future dating would have allowed you to keep your current plan until the next payment...otherwise you've forfeited all of the features attached to your current plan. Ignore my first sentence because I just realized there is only one $15 plan available which is the current special offer.

Re: $15 30 day plan not allowing me to make calls

sunflowershine — Tue, 30 Apr 2019 23:52:54 GMT

@loves_tweet wrote:
Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?

@loves_tweet You may try restart your phone and make sure Public Mobile is shown as your carrier instead of "No Service"

Re: $15 30 day plan not allowing me to make calls

cavemantoronto — Wed, 01 May 2019 02:04:18 GMT

@loves_tweet wrote:
Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?

What is the error message? Talk not included in plan? Can you look in account for how many minutes used? Many people don't know that calls are per munute and that checking voicemail uses minutes.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 15:41:57 GMT

i've checked everything, now i'm waiting for the mods to reply & help. Hopefully i can get this resolved quickly.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 15:42:46 GMT

tried that, still no calling, i put in a pm to the mods, hopefully i get it resolved quickly.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:20:24 GMT

When i try to make a call it says "you don't have an active long distance add-on and this call is not covered by your plan".

I don't understand, my calling is within Canada and i have canada wide calling.

Re: $15 30 day plan not allowing me to make calls

geopublic — Wed, 01 May 2019 21:24:31 GMT

@loves_tweet wrote:
When i try to make a call it says "you don't have an active long distance add-on and this call is not covered by your plan".
I don't understand, my calling is within Canada and i have canada wide calling.

@loves_tweetMaybe you used up all your outgoing minutes? Dial *611 from your phone to check.

Edit: Try dialling the number directly with a +1 in front of it.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:22:36 GMT

i just renewed today...May 1st...

Re: $15 30 day plan not allowing me to make calls

geopublic — Wed, 01 May 2019 21:25:55 GMT

@loves_tweet wrote:
i just renewed today...May 1st...

@loves_tweet Is you account active? What does *611 report.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:28:32 GMT

it says my account was renewed at 2am this morning and has a balance of $4.00, I'm on autopay so i don't understand

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:31:10 GMT

it's always showed public mobile

Re: $15 30 day plan not allowing me to make calls

geopublic — Wed, 01 May 2019 21:34:55 GMT

@loves_tweet wrote:
it's always showed public mobile

@loves_tweetFrom what you describe you phone should work and you should be able to make calls. Are you calling the same number? Can you try calling another number with 1 in front of it?

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:41:51 GMT

i've tried different numbers and even with a 1 infront. still not working. I just tried an 800 number and it worked!!! So we are getting progress!!!!!!

Re: $15 30 day plan not allowing me to make calls

geopublic — Wed, 01 May 2019 21:44:46 GMT

@loves_tweet wrote:
i've tried different numbers and even with a 1 infront. still not working. I just tried an 800 number and it worked!!! So we are getting progress!!!!!!

@loves_tweetWow definetly sounds like an account issue. Hopefully the @CS_Agent will get back to you regarding this. Maybe try restarting your phone one more time.

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:47:58 GMT

yup, done that a few times and even removed the sim card too. I've checked all my settings online and made sure i was in the right province...but it has nothing to do with that b/c it says Canada wide calling. so hmmmm....this is so inconvenient......i guess that's the price we pay if we want cheap....wait....and wait...

Re: $15 30 day plan not allowing me to make calls

geopublic — Wed, 01 May 2019 21:50:53 GMT

@loves_tweet wrote:
yup, done that a few times and even removed the sim card too. I've checked all my settings online and made sure i was in the right province...but it has nothing to do with that b/c it says Canada wide calling. so hmmmm....this is so inconvenient......i guess that's the price we pay if we want cheap....wait....and wait...

@loves_tweet You did everything right. Again I hope the @CS_Agent is online and can reset your account to get it going. Hang in there!!

Re: $15 30 day plan not allowing me to make calls

loves_tweet — Wed, 01 May 2019 21:57:31 GMT

ughhhh.....thankyou...youve been so helpful!

Re: $15 30 day plan not allowing me to make calls

stonechucker — Wed, 01 May 2019 22:22:12 GMT

@loves_tweet, can you confirm you’re dialing 10 digit numbers, or 11 with the 1 in front? Are you using contact info, or just typing in digits yourself? Sometimes contact info has strange symbols that mess things up.

Did these numbers work before?