topic Re: Port in limbo? in Get Support

Port in limbo?

mpharand14 — Wed, 05 Jan 2022 12:21:40 GMT

Port requested, all seemed good, even saw calls and txt from "ported number" but now calls go direct to voicemail. Its been more than two hours? Ask in to mods but any help would be appreciated.

Re: Port in limbo?

Anonymous — Mon, 30 Sep 2019 22:34:49 GMT

@mpharand14 - Ports can easilly take more than two hours. All depends on where you are porting from. Land lines & Voip lines take considerably longer than other cell providers. Some cell providers have been known to hold a port request until they have had a chance to try to convince person to stay with their company.

Where are you porting from?

Re: Port in limbo?

computergeek541 — Mon, 30 Sep 2019 22:35:34 GMT

@mpharand14 wrote:
Port requested, all seemed good, even saw calls and txt from "ported number" but now calls go direct to voicemail. Its been more than two hours? Ask in to mods but any help would be appreciated.

When you say direct to voicemail, is it the other carrier's voicemail? If it is, the transfer isn't yet done.

Re: Port in limbo?

RossN — Mon, 30 Sep 2019 22:35:37 GMT

@mpharand14 hi it can take a few hours to port a number where where you porting from?

Re: Port in limbo?

ChuckYeah — Mon, 30 Sep 2019 22:36:44 GMT

When you sign up, PM sets you up temporarily to send texts and call out. You cannot receive calls and texts until the port completes. Do you have the sim from your old provider?

If so, put it in and your old sim should work until the port is complete.

Re: Port in limbo?

mpharand14 — Mon, 30 Sep 2019 22:36:56 GMT

Bell, its even more complicated than that. Today I had to do a port from bell business to consumer so that I could grab the number to koodo. doing a third port over to koodo, once public gets my number (long story) but PM was great and keeping my son on board

Re: Port in limbo?

Anonymous — Mon, 30 Sep 2019 22:42:51 GMT

@mpharand14- Just out of curiosity, why hop into PM if you are going to Koodo. Why not go direct rom Bell to Koodo?

Re: Port in limbo?

mpharand14 — Mon, 30 Sep 2019 22:45:30 GMT

Great question. Bell was work number, Public Mobile was activated for a short run a few weeks back for the us plan. Thought port over to PM easy peasy, thought all good because I saw the number in the usage area. Then I got an itch for an XR, and I wanted faster speeds so went to buy the phone. Mistake was doing all of this same day